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http://www.businessdictionary.com/definition/support-process.html
Definition of support process: Activity or function that supports the day-to-day operations of an organization, such as accounting, communications, maintenance, sales.
http://acqnotes.com/acqnote/careerfields/12-step-product-support-process-model
Development and implementation of the Product Support Strategy consist of twelve (12) discrete steps reflected in the Product Support Process Model. Guidebook: DoD Product Support Managers – April 2011. Each of the 12 steps is listed below but for a more detailed explanation of each step, visit the DoD Product Support Manager Guidebook: [1]
https://www.viewpoint.co.za/blog/how-to-identify-three-types-of-processes-in-your-organisation
Support processes are enabling processes designed to assist the value-delivering core processes by providing the resources and infrastructure required by primary processes.
http://ittoday.info/ITPerformanceImprovement/Articles/2012-04Lehmann.html
A proper extended definition of a process, therefore, is the following. (1) Process is a logical series of related activities that converts input to results or output. (2) Value-added extension is designed to create or deliver customer value or shareholder value through efficiency.
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