Searching for Citrix Preferred Business Hours Support Software information? Find all needed info by using official links provided below.
https://www.citrix.com/support/product-lifecycle/support-product-matrix.html
Active Legacy Support and/or Subscription Advantage agreements will be honored until the contract expiration date. Upon expiration date, the agreement will expire and customers may upgrade to Citrix Customer Success Services (CSS).. Note: Active Subscription Advantage or CSS is required to access Technical Support when using a preferred legacy agreement.
https://www.citrix.com/support/programs/
Access to software updates and upgrades as they become available Access to Citrix Virtual Apps and Desktops Long Term Service Release for organizations that prefer to retain the same base version for an extended period. Learn more Unlimited support via phone, web, and live chat and an unlimited number of technical contacts to open and manage cases
https://www.citrix.com/support/programs/customer-success-services-priority.html
* Fastest response times are based on competitive offerings in the same industry and price tier. 24/7/365 Support - Citrix provides 24/7/365 for Severity 1 and 2 issues only. Assistance with all other issues is available during local business hours, Monday -Friday excluding local public holidays.
https://www.dell.com/downloads/global/solutions/vslc/Citrix_PrefSupport.pdf
Citrix Preferred Support Services Helping You Get the Most Out of Your Citrix Access Platform ... Regardless of whether you are a small or midsized business or a large corporation that deploys business-critical ... • Standard Business Hours (8 a.m.-6 p.m., Monday-Friday) • 2 named contacts
https://www.citrix.com/nl-nl/support/product-lifecycle/support-product-matrix.html
Active Legacy Support and/or Subscription Advantage agreements will be honored until the contract expiration date. Upon expiration date, the agreement will expire and customers may upgrade to Citrix Customer Success Services (CSS).. Note: Active Subscription Advantage or CSS is required to access Technical Support when using a preferred legacy agreement.
https://www.citrix.se/support/product-lifecycle/support-product-matrix.html
Active Legacy Support and/or Subscription Advantage agreements will be honored until the contract expiration date. Upon expiration date, the agreement will expire and customers may upgrade to Citrix Customer Success Services (CSS).. Observera: Active Subscription Advantage or CSS is required to access Technical Support when using a preferred legacy agreement.
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