Searching for Vmware Support Service Level Agreement information? Find all needed info by using official links provided below.
https://www.vmware.com/support/vcloud-air/sla.html
Service Level Agreement Claims In order to request any Service Credit, you must file a support request at https://my.vmware.com within sixty (60) days of the suspected SLA Event. VMware will review the request and issue a Service Credit when VMware validates the SLA Event based on VMware’s data and records.
https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/support/vmw-cloud-aws-service-level-agreement.pdf
Service Level Agreement Claims To request an SLA Credit, you must file a support request at https://my.vmware.com within sixty (60) days after the suspected SLA Event. VMware will review the request and issue an SLA Credit when VMware validates …
https://www.vmware.com/support/vcloud-government-service/sla.html
Service Level Agreement Claims In order to request any Service Credit, you must file a support request at https://my.vmware.com within thirty (30) days of the suspected SLA Event. VMware will review the request and issue a Service Credit when VMware validates the SLA Event based on VMware’s data and records.
https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/support/vmware-support-terms-conditions.pdf
The VMware entity, effective date, Software, and Services level will be as set forth on the applicable enterprise license agreement, nS oSrder form, Customer’s purchase rder, or, o if Customer has purchase supportd on a per-incident basis, the registration form completed by Customer for that
https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/support/vmw-wavefront-service-level-agreement.pdf
Service Level Agreement Claims In order to request any Service Credit, you must file a support request at https://help.wavefront.com/hc/en-us/requests within thirty (30) days after the suspected SLA Event. VMware will review the request and issue a Service Credit when VMware validates the SLA Event based on VMware’s data and records.
https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/services/support/vmware-basic-support-datasheet.pdf
VMware® Basic Support and Subscription Service is designed for noncritical applications - and platforms that require support during normal business hours. VMware global support centers have been strategically placed to provide you with fast and efficient access to the support center in your region.
https://communities.vmware.com/thread/419771
Sep 27, 2012 · Re: Service Level Agreement (SLA) in your company cabraun Sep 27, 2012 10:13 AM ( in response to tomtom1 ) Treat VMs the same as you would a physical server, minus the time that you would normally be waiting for a server purchased, delivered, racked and stacked.
https://tenthirtyam.org/2013/04/29/vmware-global-support-services-changes-to-severity-2-production-support-entitlements/
When contacting support at 877-4VMWARE on new and existing Severity 2 SRs, you will be provided with a call-back within the 4-hour Service Level Agreement. This already happens today for all Production Support Severity 3 and Severity 4 SRs. My recommendations for best practices remain the …
https://www.reddit.com/r/vmware/comments/3mzpt8/vmware_support_slas/
As a previous support engineer at VMware I thought I would throw in a couple of points. First, there is a big distinction between SLA and target response time. VMware has the latter. We would do our best to get to you in the allotted time, but there were many things that could cause that not to happen.
http://www.fis.pitt.edu/customers/SLA%20-%20March%202011.pdf
DEFINITION OF SERVICE LEVEL AGREEMENT This document is an agreement between Financial Information Systems (FIS) Technical Services and the customer, which details what services can be expected given that the department follows all policies and procedures specified in this document and other applicable documents, amendments, and appendices.
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