Vmware Support Service Levels

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On-Premise and Hosted Support Offerings: VMware

    https://www.vmware.com/support/services.html
    Support from the Virtualization and Cloud Infrastructure Experts As part of the VMware Services family, Global Support Services works in conjunction with VMware Consulting Services, VMware Education Services and VMware Certification Services to accelerate return on investments while mitigating risk.

VMware Production Support - 24x7 Support for Production ...

    https://www.vmware.com/support/services/production.html
    VMware Production Support is designed with your production environments in mind. Our global support centers are staffed around the clock to provide you access to our industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real …

VMware Maintenance and Premium Support Programs — …

    https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/support/vmware-support-terms-conditions.pdf
    The VMware entity, effective date, Software, and Services level will be as set forth on the applicable enterprise license agreement, nS oSrder form, Customer’s purchase rder, or, o if Customer has purchase supportd on a per-incident basis, the registration form completed by Customer for that

VMware vSphere Support Differences - Thomas-Krenn-Wiki

    https://www.thomas-krenn.com/en/wiki/VMware_vSphere_Support_Differences
    Jul 08, 2013 · This article describes the various VMware support levels. VMware offers several levels of support. The Basic and Production support levels were formerly known as Gold and Platinum Support. For paid support, there are 4 levels of support that determine how fast a reaction occurs.Author: Thomas-Krenn.AG

Is VMware Support Good Value For Money?

    https://www.altaro.com/vmware/vmware-support/
    Oct 02, 2017 · With that in mind, today’s post focuses on the various types of paid support offered by VMware and how to collect diagnostic information which is often attached as part of support tickets. There’s a lot of support available but ultimately, is the service good value for money? Types of VMware Support

U.S. Federal Technical Support - VMware

    https://www.vmware.com/support/services/usfed.html
    U.S. Federal Technical Support does not include specialized Service Level Agreements (SLAs). All the SLAs are dictated by the support offering that was purchased from the U.S. Federal price list or GSA schedule. Please refer to the SLAs that have been defined for VMware’s standard support offerings.

VMware Basic Support and Subscription Service

    https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/services/support/vmware-basic-support-datasheet.pdf
    and Subscription Service Weekday support for test, development and non-critical deployments VMware® Basic Support and Subscription Service is designed for noncritical applications - and platforms that require support during normal business hours. VMware global support centers have been strategically placed to provide you with fast and ...

vSphere 6.0 Reaches End Of General Support (EOGS) in March ...

    https://blogs.vmware.com/vsphere/2019/10/vsphere-6-0-reaches-end-of-general-support-eogs-in-march-2020.html
    Oct 16, 2019 · To maintain your full level of Support and Subscription Services, VMware recommends upgrading to vSphere 6.5 or 6.7. Note that by upgrading to vSphere 6.5 or 6.7 you not only get all the latest capabilities of vSphere but also the latest vSAN release and capabilities (with the separate vSAN license that is). ... VMware has extended general ...

VMware Support & Subscription Renewals: 5 Things You ...

    https://www.softchoice.com/blogs/advisor/ssn/vmware-support-subscription-renewals-5-things-you-should-know
    VMware Support and Subscription (SnS) is broken into 2 categories: 1. Technical Support: Technical assistance from VMware Global Support Services (GSS) to a customer for installation, errors and analysis of problem reports. This support varies based on the service level contracted.

Customer Support VMware AirWatch

    https://www.air-watch.com/services/customer-support/
    Support We’re in Your Corner VMware is committed to the long-term success of our customers. We offer extensive resources for customer support, technical assistance and self-help options to help you meet your mobility and business goals.



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