Using Scrum To Overhaul A Support Organization

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Scrum 911! Using Scrum to Overhaul a Support Organization ...

    https://ieeexplore.ieee.org/document/5261106/
    Using Scrum to Overhaul a Support Organization Abstract: The Support 2.0 team at our IT organization has recently completed Phase 1 of the Support 2.0 project. Phase 1 was a four month endeavor with a primary focus of collecting data to understand why support was so costly and identify the root cause for each support request.

Scrum 911! Using Scrum to Overhaul a Support Organization

    https://www.researchgate.net/publication/224595339_Scrum_911_Using_Scrum_to_Overhaul_a_Support_Organization
    Scrum framework can be applied at small, medium, and as well as large organizations, and companies. We expect that Scrum can change the IT service support …

Scrum 911! Using Scrum to Overhaul a Support Organization ...

    http://yadda.icm.edu.pl/yadda/element/bwmeta1.element.ieee-000005261106
    In the spirit of the agile transition to software development one year prior, our IT organization decided to rethink the approach to application support. By embracing agile principles and utilizing agile concepts, such as a cross functional team, a team collaboration approach with frequent reviews to inspect and adapt as needed, etc, the business was able to reap immediate benefits.

How to Manage Production Support Issues Agile Pain Relief

    https://agilepainrelief.com/notesfromatooluser/2019/06/scrum-production-support.html
    Jun 24, 2019 · Scrum by Example – How to Handle Production Support Issues in Scrum. Whenever you are building and deploying a complex system, there are always going to be bugs, defects, and unforeseen problems with usability — commonly referred to as Production Support issues.

Scrum in Action in Customer Service - dummies

    https://www.dummies.com/careers/project-management/scrum-action-customer-service/
    Many companies use scrum but haven’t applied it to their customer service departments. These firms could greatly improve their customer service, and their bottom line, if they used scrum across the board. If an organization already uses scrum, it should have enough experience and knowledge to share with other departments.

Scrum as a Driver for Organizational Change Scrum.org

    https://www.scrum.org/resources/blog/scrum-driver-organizational-change
    May 02, 2017 · Scrum is a driver of organizational change that helps companies become more agile and resilient. Correct Scrum implementation leads to inevitable change in organizational structure, its simplification ("flattening") or de-scaling. If your organizational chart did not change after Scrum had been implemented, it can mean two things.

Scrum Methodology for Efficient Project Management ...

    https://www.smartsheet.com/scrum-methodology-efficient-project-management
    The Scrum project management framework relies on self-organizing teams whose goal is to deliver complete products after fixed iterations, or sprints. In order to succeed using Scrum, it is useful to follow the Scrum structure. This structure consists of roles, meetings, rules, and artifacts. Scrum Roles Scrum consists of three roles:

Use Cases Kanban in Customer Service Support Team ...

    https://kanbantool.com/use-cases/kanban-in-customer-service/support-team
    Use case: Support team Favorite feature: Clarity of data Kanban method has been used in many departments of various organizations and corporations around the world.

What is the “development organization” that the Scrum ...

    https://www.scrum.org/forum/scrum-forum/33242/what-development-organization-scrum-guide-refers
    Jan 21, 2020 · It is the organization to which the Scrum Team(s) belong. This could be a product development organization within a company, a business unit, the company itself. The entire point is that the Scrum Team exists in some kind of context and this broader organization provides some of the structure around the Scrum Team.

Scrum - what it is, how it works, and why it's awesome

    https://www.atlassian.com/agile/scrum
    Scrum is a framework that helps teams work together. Much like a rugby team (where it gets its name) training for the big game, Scrum encourages teams to learn through experiences, self-organize while working on a problem, and reflect on their wins and losses to continuously improve.



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