Troubleshoot Autosupport Netapp

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Troubleshooting AutoSupport when messages are not received

    https://library.netapp.com/ecmdocs/ECMP1368701/html/GUID-89735187-2E77-4F07-B9F5-C899CBD3AFBC.html
    11 rows · AutoSupport messages are queued for delivery, but not yet delivered. transmitting: AutoSupport is currently delivering messages. sent-successful: AutoSupport successfully delivered the message. You can find out where AutoSupport delivered the message by entering the system node autosupport history show -delivery command. ignore

Troubleshooting Workflow: AutoSupport failed to deliver

    https://kb.netapp.com/app/answers/answer_view/a_id/1029160/~/troubleshooting-workflow%3A-autosupport-failed-to-deliver-
    system autosupport trigger modify -autosupport-message bmc.hb.stop -to enabled -noteto enabled -node local. If the proper fields are enabled and configured, and the system autosupport history show -delivery command does not show the expected destination, contactcontact NetApp support. Cause 2: Incorrect network configuration at user site

How to troubleshoot AutoSupport delivery when ... - NetApp

    https://kb.netapp.com/app/answers/answer_view/a_id/1030433/~/how-to-troubleshoot-autosupport-delivery-when-sent-over-http-or-https-
    traceroute -p port support.netapp.com. Note: Generally, port is 80 if you are using HTTP or 443 if you are using HTTPS. NetApp support generally diagnoses these type of issues with a packet trace while issuing an autosupport command. Ideally the transport protocol is set to HTTP during troubleshooting (as opposed to HTTPS) to prevent encryption ...

Troubleshooting AutoSupport - NetApp Documentation

    https://docs.netapp.com/ontap-9/topic/com.netapp.doc.dot-cm-sag/GUID-BB7D6D5E-1A4D-43F1-A1C4-3788D1EC83A5.html
    If the system cannot deliver AutoSupport messages over SMTP, you can check a number of settings to resolve the problem. Troubleshooting the AutoSupport subsystem The system node check show commands can be used to verify and troubleshoot any issues related to the AutoSupport configuration and delivery.

Troubleshooting AutoSupport message delivery over ... - NetApp

    https://docs.netapp.com/ontap-9/topic/com.netapp.doc.dot-cm-sag/GUID-F15E7666-EA7F-463F-9AC1-CFA592BC0196.html
    If the system does not send the expected AutoSupport message and you are using HTTP or HTTPS, you can check a number of settings to resolve the problem.

Troubleshooting AutoSupport over HTTP or HTTPS - NetApp

    https://library.netapp.com/ecmdocs/ECMP1368701/html/GUID-F15E7666-EA7F-463F-9AC1-CFA592BC0196.html
    If the system does not send the expected AutoSupport message and you are using HTTP or HTTPS, you can check a number of settings to resolve the problem.

NetApp Active IQ NetApp

    https://www.netapp.com/us/products/data-infrastructure-management/active-iq.aspx
    NetApp Active IQ uses artificial intelligence to proactively protect and optimize your infrastructure. Simple and secure visibility into the health of your NetApp systems. Watch our demo of Active IQ.

TR-4444: AutoSupport and AutoSupport On Demand ...

    https://www.netapp.com/us/media/tr-4444.pdf
    AutoSupport On Demand is a capability that allows NetApp to collect AutoSupport information to troubleshoot cases without the need for customer intervention. AutoSupport On Demand enables AutoSupport messages to be sent on-demand, instead of waiting for a periodic AutoSupport message.

Troubleshooting Tools - NetApp

    https://mysupport.netapp.com/portal/troubleshooting
    Tools. Access a myriad of supported and free, non-supported tools on the NetApp Support Site. As a registered user, you can enable or access a variety of tools to manage your product’s lifecycle – from troubleshooting to monitoring to maintenance, and more.

Welcome to NetApp

    https://mysupport.netapp.com/info/web/ECMP1150550.html
    NetApp is committed to providing best-in-class products and the technical support resources that you need to be successful. Register and get started now to access e-training programs, technical user communities, and more.



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