Searching for Troubleshoot Autosupport information? Find all needed info by using official links provided below.
https://docs.netapp.com/ontap-9/topic/com.netapp.doc.dot-cm-sag/GUID-BB7D6D5E-1A4D-43F1-A1C4-3788D1EC83A5.html
Troubleshooting AutoSupport message delivery over HTTP or HTTPS If the system does not send the expected AutoSupport message and you are using HTTP or HTTPS, you can check a number of settings to resolve the problem. Troubleshooting AutoSupport message delivery over SMTP
https://library.netapp.com/ecmdocs/ECMP1368701/html/GUID-BB7D6D5E-1A4D-43F1-A1C4-3788D1EC83A5.html
Troubleshooting AutoSupport over HTTP or HTTPS If the system does not send the expected AutoSupport message and you are using HTTP or HTTPS, you can check a number of settings to resolve the problem. Troubleshooting AutoSupport delivery over SMTP If the system cannot deliver AutoSupport messages over SMTP, you can check a number of settings to resolve the problem.
https://kb.netapp.com/app/answers/answer_view/a_id/1029160/~/troubleshooting-workflow%3A-autosupport-failed-to-deliver-
The failing AutoSupport should (eventually) be displayed in the history output with the status re-queued or transmission-failed, if the retry count has been reached. Check the delivery destination again as described in the previous step.
https://kb.netapp.com/app/answers/answer_view/a_id/1030433/~/how-to-troubleshoot-autosupport-delivery-when-sent-over-http-or-https-
If the AutoSupport test message is not being sent successfully and you are using HTTP or HTTPS, perform the following steps: Confirm you are not on a version of Data ONTAP impacted by BUG 408133,... Check that Domain Name System (DNS) is enabled …
https://kb.netapp.com/app/answers/answer_view/a_id/1030445/~/how-to-troubleshoot-autosupport-delivery-when-using-smtp-
Nov 28, 2017 · >options autosupport.doit “Test ASUP” An AutoSupport error message is displayed. Check that the mail host specified in the options is a host that the storage system can talk to, by running the following command on the storage system: ping mailhost_name mailhost_name is the name of the mail host specified in the AutoSupport options.
https://kb.netapp.com/app/answers/answer_view/a_id/1006524/~/troubleshooting-workflow%3A-autosupport%3A-collection-failed-
Nov 28, 2017 · An AutoSupport message fails and on running the system autosupport history show command, the status is reported in the AutoSupport message history as collection-failed. Cause There can be various causes for this issue.
https://docs.netapp.com/ontap-9/topic/com.netapp.doc.dot-cm-sag/GUID-F15E7666-EA7F-463F-9AC1-CFA592BC0196.html
Troubleshooting AutoSupport message delivery over HTTP or HTTPS If the system does not send the expected AutoSupport message and you are using HTTP or HTTPS, you can check a number of settings to resolve the problem.
https://library.netapp.com/ecmdocs/ECMP1368701/html/GUID-89735187-2E77-4F07-B9F5-C899CBD3AFBC.html
11 rows · Troubleshooting AutoSupport when messages are not received. If the system does not …
https://docs.netapp.com/ontap-9/topic/com.netapp.doc.dot-cm-sag/GUID-9554CD61-AE6F-4FDA-86A6-0E1480405873.html
Troubleshooting AutoSupport message delivery over SMTP If the system cannot deliver AutoSupport messages over SMTP, you can check a number of settings to resolve the problem. Before you begin
https://library.netapp.com/ecmdocs/ECMP1368701/html/GUID-F15E7666-EA7F-463F-9AC1-CFA592BC0196.html
Troubleshooting AutoSupport over HTTP or HTTPS. If the system does not send the expected AutoSupport message and you are using HTTP or HTTPS, you can check a number of settings to resolve the problem. You determined that AutoSupport can generate the message, but not deliver the message over HTTP or HTTPS.
How to find Troubleshoot Autosupport information?
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