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http://www.informit.com/articles/article.aspx?p=30306&seqNum=3
Dec 20, 2002 · In this chapter from his book on software quality engineering, Stephen H. Kan discusses several metrics in each of three groups of software quality metrics: product quality, in-process quality, and maintenance quality. He also describes the key metrics used by several major software developers and discusses software metrics data collection.
https://www.fiixsoftware.com/important-metrics-maintenance-department/
Common maintenance metrics. Everything in maintenance revolves around humans and machines. Optimizing the performance of people and assets is crucial to maintenance success. That’s why the most widely-used maintenance metrics address the way equipment and people work. There are three main categories of maintenance metrics — asset ...
https://www.fiixsoftware.com/blog/important-metrics-maintenance-department/
Jul 09, 2019 · What are maintenance metrics? At their core, maintenance metrics are measurements. They’re pieces of information in the form of numbers. This information is used to track the status of a specific process (the number of work orders the maintenance department receives in a day, for example).
https://www.onupkeep.com/learning/maintenance-metrics/
However, this should be measured alongside failure-related metrics to ensure that faster maintenance doesn’t result in more failures. Percentage of work covered by a work order shows how much maintenance activity you’re logging in your maintenance software. In addition to helping measure data acquisition efforts, this metrics also measures ...
https://www.computereconomics.com/article.cfm?id=1033
High Software Maintenance Fees and What To Do About Them Software maintenance fees pay for two services from the vendor to the customer. They pay for ongoing product development that provides new product features, regulatory updates, and bug fixes. They also pay for phone and Web-based support for times when you need help with the system. This Research Byte analyzes why maintenance fees are ...
https://www.emaint.com/works/cmms-kpi/
High quality benchmarking leads to a greater understanding of where a company is on the best practices ladder to measure against historical performance, company goals or “world class” metrics. For maintenance professionals, establishing, benchmarking and monitoring KPIs within a modern Computerized Maintenance Management Software (CMMS ...
https://www.salesforce.com/blog/2015/05/essential-customer-support-metrics.html
May 26, 2015 · To boost your customer support strategy, take a left and right-brain approach by tracking these essential support metrics. You’re probably familiar with the first four. Consider them the universal, time-tested metrics to measure the effectiveness of your customer support system. They can be identified quickly with great helpdesk software. 1.
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