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https://blogs.sap.com/2018/11/20/reducing-support-costs/
Nov 20, 2018 · However, when you scratch the surface, it is not uncommon to find that many companies don’t take any real steps to pursue this agenda. With increasing pressures on organisations to improve performance whilst simultaneously reducing costs, the clear link between organisational skill, organisational performance and support costs is often ...
https://blog.softtek.com/en/how-to-reduce-sap-support-costs-and-still-get-quality-service
SAP is by far the most dominant global ERP vendor, with some sources saying that about 80% of Fortune 500 companies use SAP for processes like inventory planning.. But with SAP’s top clients typically paying between $2 million and $5 million a year on SAP support costs, high maintenance fees are giving SAP a bad rap.
https://blogs.sap.com/2013/02/28/how-to-reduce-your-support-costs/
Feb 28, 2013 · How to Reduce Your Support Costs. ... This might sound like an unachievable aim, but SAP Education has been very successful at helping our customers achieve self-sufficiency in this regard. Remember the objective here is to create a highly effective workforce, who is able to confidently access self-help as required, who makes far fewer costly ...
https://spinnakersupport.com/blog/2018/06/28/sap-versus-third-party-support-the-real-total-cost-of-ownership/
Jun 28, 2018 · Spinnaker Support will always offer a lower ongoing support TCO than SAP-provided support. As depicted in the chart below, Spinnaker Support customers, most of whom stay an average of 4 – 5 years, save an average of 62% in support costs. Cutting SAP support fees by more than half has a direct impact on TCO.
https://www.rev-trac.com/resources/articles/sap-change-support-costs-system-stability/
Aug 09, 2017 · The support manager revealed that by learning how bugs were introduced into the system, they could implement strategies and policies that minimized the number of incidents, and reduced the overall support costs. This site has served as a great reference to the benefits of implementing Rev-Trac before any system build or a project undertaking.
https://go.forrester.com/blogs/15-09-14-3_ways_to_squeeze_your_sap_maintenance_costs/
This is the first post in a series on strategies and tactics for negotiating your licensing agreements with software companies including SAP, Salesforce, and Workday. I recently had a call from an unhappy SAP customer moaning about the high costs of SAP’s annual maintenance and questioning whether they are getting good value for the money.
https://searcherp.techtarget.com/news/1325359/ERP-Support-and-maintenance-Keeping-costs-in-check
Aug 14, 2008 · Support is one of the largest line items in the total cost of ownership (TCO) of an ERP system -- both the ongoing vendor maintenance fees and the costs associated with hiring the in-house personnel necessary to support the system.
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