Searching for Jira Technical Support Workflow information? Find all needed info by using official links provided below.
https://support.atlassian.com/jira-service-desk-cloud/docs/add-an-approval-to-a-workflow/
You need to be a Jira administrator to add an approval step to a workflow. You can only add an approval step to workflows with associated issue types. To add an approval step to a workflow: From your service desk project, select Project settings > Workflows. Click Edit next to the workflow you want to edit. Select the Diagram view.
https://confluence.uconn.edu/display/IKB/ITS+-+Jira+Workflow+for+ITS+Technology+Support+Center
ITS - Jira Workflow for ITS Technology Support Center This article describes commonly-needed workflow for Jira Service Desk (JSD). This information pertains to those employed with ITS Tech Support Center.
https://support.atlassian.com/jira-service-desk-cloud/docs/overview-of-jira-cloud-workflows/
In addition, Jira uses workflow schemes to define the relationship between issue types and workflows. Workflow schemes are associated with a project, and make it possible to use a different workflow for different combinations of project and issue types.
https://confluence.atlassian.com/servicedeskcloud/workflows-780868207.html
In addition, Jira uses workflow schemes to define the relationship between issue types and workflows. Workflow schemes are associated with a project, and make it possible to use a different workflow for different combinations of project and issue types.
https://confluence.atlassian.com/jirakb/using-jira-applications-for-helpdesk-or-support-55247250.html
Customise JIRA applications according to existing support practices. Easily keep track of tickets and people. Use JIRA applications as both the support ticket and issue/bug tracker. Helpdesk Sample File. This sample file is just an example of how JIRA applications may be used in a Help Desk environment; it is not the only method.
https://martinskemme.wordpress.com/2012/07/03/jira-workflows-for-product-support/
Jul 03, 2012 · For a couple of times I have been asked to set up JIRA workflow for a product support. Here is one option how it could be done. There are the following requirements / characteristics for such setup: Assume that there are many customers using product. As customers occasionally put their specific data in tickets, then…
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