Microsoft Exchange Pay Per Incident Support

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Microsoft Support

    https://support.microsoft.com/en-us/supportforbusiness/productselection
    This site in other countries/regions. Algérie - Français. Argentina - Español

Microsoft Professional Support (pay-per-incident): FAQ

    https://support.microsoft.com/en-us/help/4457997/microsoft-professional-support-pay-per-incident-faq
    Jun 25, 2019 · If 24-hour support is selected, your company should have people available to work on the incident potentially 24 hours a day. How can I tell if my product is still in lifecycle and eligible for support? Microsoft Professional Support incidents cover the entire product lifecycle (both mainstream and extended support).

Support for business - support.microsoft.com

    https://support.microsoft.com/en-us/help/4341255/support-for-business
    Feb 28, 2019 · Microsoft provides a variety of plans to help you get the assisted business support you need, f rom premium support available day and night, to pay-per-incident options. If your organisation doesn’t have a paid support plan, choose an option below to get more info.

MPN Partner support N-1 policy for on-premises products

    https://support.microsoft.com/en-us/help/4032154/mpn-partner-support-n-1-policy-for-on-premises-products
    Older (N-2) products and any product where Mainstream Support has ended, are not entitled for support incident creation. Note: Product support is available from Microsoft, for the partner or customer, for products within the Microsoft support lifecycle. Online they should select the “Buy Now” option and use Pay Per Incident or an ...

Missing a support option? The ... - support.microsoft.com

    https://support.microsoft.com/en-us/help/4023619/missing-a-support-option-the-product-you-selected-might-not-be-support
    Dec 11, 2019 · If the product is in mainstream or extended support (https://support.microsoft.com ... Due to a bug (KB 4490370), Pay Per Incident is not currently available for an AAD sign-in ... If a partner attempts to use MPN Product support incidents for an old on-premises product e.g. Exchange Server 2010, the support offering will not be displayed ...

Uninstall Exchange 2016 - social.technet.microsoft.com

    https://social.technet.microsoft.com/Forums/exchange/en-US/df43ad05-859d-4025-bbfa-423e4e39c555/uninstall-exchange-2016
    Mar 04, 2016 · I ended up having to pay for a per-incident support request, because telling me over and over again to type the same commands and referencing articles was getting nowhere. It's unfortunate to have to pay for something that should have been an automated function of the uninstaller.

Microsoft support cases for ITpros now $499 - Msmvps

    https://blogs.msmvps.com/bradley/2014/12/02/microsoft-support-cases-for-itpros-now-499/
    Dec 02, 2014 · Professional Support provides you with access to Microsoft experts, to help you address problems encountered with the development, deployment and management of Microsoft software in business environments. Professional Support is available as a single “pay-per-incident” (PPI) or an annual contract with five incidents.

Do you know how to get Microsoft Technical Support? – Wot ...

    https://blogs.msdn.microsoft.com/paulfo/2010/02/23/do-you-know-how-to-get-microsoft-technical-support/
    Feb 23, 2010 · Professional Pay per Incident/ Professional Pay per Incident 5 Pack. Professional Pay per Incident provides a fixed cost single assisted break-fix support during business hours. You can start a support incident by phone or by email. Support incidents can be purchased in packs of 5 with a 1 year lifetime from set up of contract.

Microsoft Increases Support Costs for IT Pros ...

    https://redmondmag.com/articles/2014/12/01/microsoft-ups-support-costs.aspx
    Dec 01, 2014 · Microsoft quietly raised the price of its Professional Support services for its U.S. software customers to $499 per incident. No apparent notice was …

Service and Normal Incident Management for Office 365 ...

    https://techcommunity.microsoft.com/t5/Office-365-Blog/Service-and-Normal-Incident-Management-for-Office-365/ba-p/89702
    Leveraging Microsoft's investments in the Normal Incident flow. Within enterprise IT, the Normal Incident Management flow is usually a tiered system. For example, there may be a "Tier 1" team who takes the user call, logs a ticket, and perhaps does a little bit of follow-the-instructions recovery.



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