Searching for Helpdesk Support Standards information? Find all needed info by using official links provided below.
https://emich.edu/it/help/pdf/ithdsle.pdf
Responsibilities and requirements of the IT Help Desk include: Interact with the EMU community in a respectful and courteous manner Make a reasonable effort to ensure the customer’s data is not lost Work with the customer to accurately and thoroughly document the incident
https://uwf.edu/academic-affairs/departments/help-desk/about-us/help-desk-support-standards/
ITS Help Desk Support Standards Not all services are supported by the ITS Help Desk. Individuals and departments acquiring or using new technology are advised to contact the ITS Help Desk in advance to learn if the technology will be supported by Information Technology Services.
https://bizfluent.com/list-6345581-desk-standard-operating-procedures.html
Businesses use standard operating procedures to document the steps needed to deliver or complete specific processes or tasks. In help desk terms, SOPs outline how operators should handle customer queries. This allows staff to manage all responses in a structured and uniform way from initial contact to successful resolution.
https://www.givainc.com/wp/help-desk-best-practices-itil-help-desk-institute.cfm
This White Paper is a summary of Help Desk Best Practices from the following three authority sources: the Information Technology Infrastructure Library (ITIL), the Required Practices for Organizations (BS15000) and the Help Desk Institute (HDI) Best Practices Standards for Certification.
https://community.spiceworks.com/topic/198705-helpdesk-standards
Sep 05, 2012 · This is a very helpful thread. I'm curious also about staffing levels for support/help desk that you all have in place. Here is our situation: 32 employees half of which are remote but all US based. There are two IT people for everything: innovation, support, …
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