Technical Support Industry Standards

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Performance Standards for Customer Service

    https://servicestrategies.com/scp-standards/support-standard/
    The Global Standard for Technical Support Quality The Service Capability & Performance (SCP) Standards provide a framework for service improvement and help to enhance the capabilities and performance of service operations, while guiding their ongoing development.

11 Customer Service Metrics that Really Matter To Your ...

    https://hiverhq.com/blog/customer-service-metrics/
    By measuring the right customer service metrics, you’ll get a clear understanding of your existing service standards and how you compare with the industry benchmarks. Once you have these numbers on your dashboard, you can make calculated moves to improve each metric and enhance the overall performance and service standards of your company.

How Does Your Company Compare To Common Support …

    https://www.31west.net/blog/company-compare-common-support-standards/
    Sep 07, 2017 · » How Does Your Company Compare To Common Support Standards? Your call center is the “window” to your businesses. The call center remains the key way customers contact businesses — even with the Internet’s explosive growth.4.8/5(5)

Customer Service Standards - opm.gov

    https://www.opm.gov/policy-data-oversight/performance-management/reference-materials/historical/customer-service-standards/
    In his Executive Order 12862, Setting Customer Service Standards, the President states: "the Federal Government must be customer-driven. The standard of quality for services provided to the public shall be: Customer Service equal to the best in business." How will this standard affect Federal agency performance management programs?



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