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https://www.thinkhdi.com/~/media/HDICorp/Files/White-Papers/whtppr-0114-desktop-support-road-map.pdf
alike—of what desktop support actually does, since “desktop” is really an indication of the type of technology we support, rather than a physical device or user. The idea that the function of desktop support is to work on hardware is passé, but the perception of the function of desktop support …
https://www.quora.com/What-about-future-of-desktop-support
Jan 21, 2016 · Thanks for A2A. PC technicians aren't going anywhere...especially the hardware guys. There are many things you can do remotely, but if a NIC driver goes corrupt, you aren't communicating. Also, there is only such much you can do remotely. If the p...
https://www.brighttalk.com/webcast/12683/352326/the-future-of-desktop-support-what-the-kpis-are-telling-us
Sep 10, 2019 · Jeff Rumburg will reveal the underlying drivers of these trends and their implications for the future of desktop support, including what today’s KPIs tell us about the future, the impact on people, process, and technology, and how to position desktop support for future success.4.8/5(10)
http://www.hdiregina.com/wp-content/uploads/2017/03/The-Future-of-Desktop-Support-What-the-KPIs-are-Telling-Us_HDI-Regina_FINAL.pdf
Controllable vs. Non-Controllable KPI’s Causal Factors Drivers Cost and Quality are the Macro Measures The Macro Measures tell the story of your performance They are good for communicating the performance of Desktop Support But you cannot control them directly Workload metrics are driven by Causal Factors The Causal Factors define the volume and mix
https://www.computerweekly.com/feature/What-will-office-desktop-computing-look-like-in-2020
The future of the IT helpdesk. According to Gartner, the implementation of new support models that resemble those in the consumer world is part of a broader transition.
https://www.slideshare.net/sf_hdi/session-709-local-chapterversion-34908981
May 20, 2014 · Desktop Support is evolving from its traditional hands-on, hardware-focused, physical deskside work. With that in mind, we have to consider what's the future of desktop support. HDI's Desktop Support Advisory Board addresses this in a Roadmap that has been published & is the basis of this presentation for HDI's San Francisco Bay Area Chapter. ...
https://www.cio.com/article/3268911/2-trends-reshaping-the-future-of-it-support.html
2 trends reshaping the future of IT support We are in the early stages of a broader transformation in how enterprise organizations look at the role of support.
https://www.cloudninerealtime.com/future-quickbooks-desktop-whats-next/
Mar 24, 2015 · Everyone has been wondering what the future of QuickBooks Desktop will be. Some may say that QuickBooks online is the future in cloud technology. However, Intuit Senior Vice President and General Manager of the Small Business Financial …
https://www.technologyreview.com/s/608016/the-desktop-of-the-future-is-coming/
Jun 05, 2017 · The Desktop of the Future Is Coming Augmented-reality startup Meta’s vision for the future of work involves midair sticky notes and plenty of hand gestures. by Rachel Metz
https://insights.dice.com/2012/10/26/time-to-leave-desktop-support/
Oct 26, 2012 · Initially I worked as Desktop Support (as in I was the On-Site Support Technician) under the umbrella of Service Desk and after a good 1.5/yrs of dedication to Microsoft Certifications and being acknowledged for the quality of work I do I went from a Tier I to a Tier III by the end of 2015.
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