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https://www.investopedia.com/terms/o/operations-management.asp
Operations management is the administration of business practices to create the highest level of efficiency possible within an organization. It is concerned with converting materials and labor ...
https://searchitoperations.techtarget.com/definition/IT-operations
Mar 01, 2016 · IT operations are the processes and services administered by an organization’s information technology ( IT ) department. As such, IT operations include administrative processes and support for hardware and software, for both internal and external clients.
https://www.techopedia.com/definition/24238/operational-support-system-oss
Operational Support System: An operational support system (OSS) is a group of computer programs or an IT system used by communications service providers for monitoring, controlling, analyzing and managing a computer or telephone network system. OSS software is specifically dedicated to telecommunications service providers and mainly used for ...
http://peopleprocessandprofit.com/2010/04/07/operations-role/
Apr 07, 2010 · The operations role has many definitions. My view is that operations group, led by a COO, is responsible for running the day-to-day operations, maintaining profitability targets, ensuring consistency, and being a key part of the senior management team. The COO interacts extensively with the CEO providing leadership and direction for all business activities.
http://www.enterpriseunifiedprocess.com/essays/operationsAndSupport.html
Because operations support is usually a 24/7 activity, a hand-off protocol should be defined and followed to address the process of handing off a problem if it occurs between shifts, along with a definition of what each team is responsible for completing both prior to and at …
https://www.infoq.com/news/2010/04/debate-role-of-ops/
In the last several years, with the rise of such phenomena as Cloud Computing and DevOps, there has been some debate about the role of the traditional Operations team as it is often found in today's s
https://www.acsi.org/resources/cse/cse-magazine/the-role-of-the-support-team-ensuring-the-leaders-success-102
The support team's role is crucial in enabling the leader to lead with focus and success. John Maxwell has written extensively on the role of the team in the success of the organization. In his book The 17 Indisputable Laws of Teamwork (2001, 32), he describes the "Law of the Niche."
https://www.fema.gov/media-library-data/1517245784438-0438c1119f1cd4be1f7065244ef67d74/NIMS_508_2_Incident_ManagementTeam.pdf
SEPTEMBER 2017 INCIDENT MANAGEMENT TEAM 1 OF 9 FEMA-508-v20170717 . Resource Typing Definition for Response Operational Coordination . INCIDENT MANAGEMENT TEAM . DESCRIPTION . An Incident Management Team (IMT) provides on-scene incident management support during incidents or events that exceed a jurisdiction's or agency’s capability or capacity.
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