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https://quizlet.com/199859578/ch-9-flash-cards/
Which of the following is the role of the customer service function in the value chain? Providing after-sales service and support to customers _____ involves the radical redesign of business processes to achieve dramatic improvements in critical measures of performance.
https://bizfluent.com/info-8420945-two-functions-customer-service-department.html
The customer service department plays an important role in the survival and continued functioning of any company. Although there are many different roles that a customer service department plays, two major functions of the department that affect an entire business include public relations and the creation of a positive company culture.
https://www.varinsights.com/doc/whos-responsible-for-customer-service-0001
Apr 01, 2003 · Reference Archiving Meets Government's Need For Long-Term Document Retention . Part of developing a reputation for customer service is being able to deliver any product or service a customer wants, and what IMR Limited's (Harrisburg, PA) state and local government customers want is the permanence of microfilm and the convenience of digital imaging.
https://entrepreneurhandbook.co.uk/what-is-customer-service/
Sep 04, 2019 · What is customer support? Customer support is a series of customer services to support the customers in making the correct use of a product. Customer support provides the customers with a series of services in order to make cost-effective choices and appropriate use of a product, customer service is just one aspect of customer support though remains the primary and …
https://blog.keeping.com/customer-service/excellent-customer-service/
Providing excellent customer service must become a very important aspect of your company’s corporate culture; Creating a corporate culture where service is highly regarded is a never-ending job, and it requires the involvement and commitment of top management right down through the ranks.
https://study.com/academy/lesson/customer-service-department-role-tasks.html
A company's customer service department makes a significant impact on the success of the business. In this lesson, we will explore the role and tasks of this important department.
https://www.salesforce.com/products/service-cloud/what-is-customer-service/
Since customer service is a key driver of business success, it’s time for businesses to stop thinking of support as a cost center, and start recognizing customer service for what it is: an opportunity waiting to happen. Every person or company will have their own definition of what good customer service means.
http://wps.prenhall.com/bp_laudon_essbus_7/48/12301/3149255.cw/index.html
Evaluate the role played by systems serving the various levels of management in a business and their relationship to each other. Explain how enterprise applications and intranets promote business process integration and improve organizational performance. Assess the role of the information systems function in a business.
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