Telstrat Engage Support

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Support Serenova

    https://www.serenova.com/support/
    Every Serenova customer begins with Standard support. Those needing accelerated support response, and anywhere anytime access can take advantage of our Premium support plan. For customers needing technical consulting and personalized support, the Premium Plus tier …

TelStrat WFO Software - Serenova

    https://www.serenova.com/products/telstrat/
    Deploy TelStrat WFO in our cloud or through a service provider of your choice to quickly ramp up and down as needed, while minimizing the need for ongoing technical support. Flexible/Hybrid Deploy a combination of cloud and onsite applications to best serve your geographic and connectivity needs.

Engage - TelStrat

    https://hvs01-att.hosted.telstrat.com/Engage/
    Windows Integrated Logon. Language

Telstrat - mitel.com

    https://www.mitel.com/developer/mitel-solutions-alliance/tech-connect/telstrat
    TelStrat’s Engage WFO™ combines the ease and power of advanced call recording with best-in-class contact center workforce optimization capabilities. Engage WFO provides a robust call recording, quality monitoring, interaction analytics, and workforce management solution for any size organization.

Telstrat Resources and Guides - voipswami.com

    https://www.voipswami.com/support/training-resources/telstrat-guides
    Telstrat Resources The following User Guides provide a wealth of information on the features and functionality of the Telstrat products. For more information about incorporating your Telstrat or Teleopti with your ShoreTel UC and phone system, please contact us today .

Technical Configuration Guide for TelStrat Engage with ...

    https://www.devconnectprogram.com/fileMedia/download/ed4ec8b2-84ea-42bf-bcd5-a8242bcc21d4
    TelStrat Engage is a call recording solution. In the testing, TelStrat Engage used the WSC interface from Avaya IP Office Contact Center to monitor contact center agents on Avaya IP Office, and the port mirroring method to capture the media associated with the monitored agents for recording.

Application Notes for TelStrat Engage ... - Avaya Support

    https://support.avaya.com/css/P8/documents/100146977
    using the Engage Record Server and can be successfully played back. The On-Demand key features built on the digital telephones also operate correctly. 2.3. Support Technical support for TelStrat can be obtained by contacting TelStrat via email at [email protected] or by calling +1 972-633-4548 3. Reference Configuration



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