Technical Support On Call Policy

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On-Call Procedure

    https://www.weber.edu/ITDivision/policy_pages/on-call_procedure.html
    On-call and Incident Pay: $2,400 per year for those expected to be on-call for 1 week per month, or $5,000 per year for those expected to be on-call for 2 or more weeks per month, as determined by the Director. Operations Holiday Coverage Staff shall receive $45.00 per day while on-call.

Best Practices for Establishing On-Call Contact Procedures

    https://www.continentalmessage.com/blog/best-practices-for-establishing-on-call-contact-procedures/
    Jun 20, 2019 · Of all the tips we have for setting up your on-call procedures, this is perhaps the most important. Ensuring all your policies are crystal clear to the parties involved will help you avoid confusion and conflict when it is time to actually put them in place. …

On-Call Policy and Procedure for Professional Support Staff

    https://www.lshtm.ac.uk/sites/default/files/On_Call_Policy_PSP_Policy_Procedure.pdf
    Page 3 of 8 ON-CALL POLICY AND PROCEDURE - PS - v1 3.1.3 On-call would be defined as “non-work time, during which members of staff are required to be available to handle job-related activities and emergencies out of hours”.

IT On-Call Procedures

    https://itservicedesk.calibresys.com/helpspot/index.php?pg=kb.page&id=5
    Home → General Policies & Procedures → Service Desk Info → IT On-Call Procedures. 1.2. IT On-Call Procedures. Internal Policy: IT provides on-call support to the all incidents submitted to the ITServiceDesk should be responded to within the Service Level Agreement (SLA) of 0 - …

Policies: Checklist for Drafting an On-Call Policy - HR ...

    https://hrdailyadvisor.blr.com/2006/06/01/policies-checklist-for-drafting-an-on-call-policy/
    Jun 01, 2006 · If you require employees to be on-call as a regular part of their jobs or just occasionally, it’s a good idea to have a written policy that delineates such matters as how your on-call procedure works and how employees will be paid. An on-call policy will help employees understand the ground rules and help prevent […]

On-Call policies/arrangements - what do you do? - Policies ...

    https://community.spiceworks.com/topic/1946862-on-call-policies-arrangements-what-do-you-do
    Dec 08, 2016 · Popular Topics in Policies & Procedures. ... Help desk on call would take the call and troubleshoot it and if they needed help they would contact the on call person they thought could help them. It actually worked out fairly well for us. ... Employees will go around the policy to call the IT person they like best, even if that IT person is not ...



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