Searching for Tech Support Sla information? Find all needed info by using official links provided below.
http://www.sofpro.com/tech-support-sla
The SOFPRO technical support service helps to settle problems outlined in this document according to the established Service Level Agreement. 1.2 Before you address your question to the technical support service, you should study all the reference information available in product documentation and online FAQ.
https://www.siriuscloud.com/technical-support-sla/
Our SLA (Service Level Agreement) can cover assistance from case-by-case basis to 24/7 support. We also realize that smaller organizations may need technical support and consultation from time to time. For smaller organizations, managing every IT technology in the system or upgrading to a new technology can be an overwhelming task.
https://support.lansa.com/LANSA_SLA.pdf
LANSA TECH SUPPORT: Service Level Agreement 2019 lansa_sla_2019.docx9 Page 1 Overview The LANSA service level agreement is defined to clarify what services are available and how you can expect to be supported. We pride ourselves on the quality of support provided in a timely fashion as described within this SLA.
https://www.qualys.com/support/sla/
Qualys Service Level Agreement including support ticket incident response times and classification of support incidents. ... Service Level Agreement (SLA) ... Inquiry regarding a routine technical issue; information requested on application capabilities, navigation, best practice, installation or configuration, bug affecting a small number of ...
http://www.jollytech.com/download/Jolly-Technical-Support-Plan-Service-Level-Agreement.pdf
Technical Support Plan prices are subject to change without notice. ii. New installation of software license without successful deactivation of existing installed license is not available for customers without a valid Gold or Silver Coverage Plan or a Software Assurance ... Service Level Agreement (SLA) Template ...
https://azure.cloudyn.com/assets/tutorials/Cloudyn_SLA_2017.pdf
Any and all services, maintenance, support and/or other Cloudyn obligations set forth in this SLA are subject to the customer's compliance with Terms and the SLA, the contracted support offering, and payment in full of all applicable fees. Subject to the foregoing, Cloudyn will provide support to customer (“Technical Support”) twenty-four
https://www.givainc.com/wp/sample-it-help-desk-service-level-agreement-sla.cfm
Jan 01, 2014 · This example service level agreement (SLA) shows how can you develop an SLA, what should be included in the SLA, and who needs to be a party to the SLA. ... In order to provide optimal first level support service to all departments, all problem and repair calls must be received by the Help Desk.
https://www.researchgate.net/file.PostFileLoader.html?id=57dd01cc217e20833c09de99&assetKey=AS%3A407226234753028%401474101708851
Measurement period for User Support and Problem Correction SLAs is a calendar month. For example, if an SLA is not met during the month of April, …
This Agreement represents a Service Level Agreement ("SLA" or "Agreement") between Company name and Customer for the provisioning of IT services required to support and sustain the product or service. This Agreement remains valid until superseded by a revised agreement mutually endorsed by the stakeholders.
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