Searching for Symantec Essential Support Response Time information? Find all needed info by using official links provided below.
https://www.symantec.com/support-center/essential-services
Critical security content updates, product updates, software version upgrades, and 24x7 access to Symantec's technical support team are included with Essential Support. Find out more about your Maintenance benefits. Learn about Maintenance tiers and how Symantec determines Maintenance value for its perpetually licensed software products.
https://support.symantec.com/us/en/article.TECH236428.html
Technical Support response times are separate to those related to the performance of the cloud product/service. Response time targets for Symantec’s legacy Basic Maintenance offering are generally twice as long as those listed above (Basic Maintenance was discontinued globally in April 2017).
https://support.symantec.com/us/en/article.info4528.html
Nov 21, 2019 · *Response time starts with acknowledgment (see Case Management Acknowledgement section below). 3. Premium Support Account Team. As a Premium Support customer, you receive account management services from Symantec 24 hours a day, seven days a week, every day of the year. Your support team includes one or more Technical Account Managers (TAM) and/or a Customer …
https://www.symantec.com/en/aa/store/popup.jsp?popupid=essential_vs_basic
Support Services Essential Support; Telephone Access to Support Engineers: 24x7x365: Severity One Initial Response Time Goals: 30 minutes: Downloadable Software Upgrades, Updates, and Packages: Access to Support Knowledge Base: Access to Symantec Connect Security Forum: Designated Callers: 6 per product title * Support is non-refundable.
http://eval.symantec.com/mktginfo/enterprise/other_resources/ent-support_services_handbook_for_essential_support_and_basic_maintenance_06-2007.en-us.pdf
Symantec Enterprise Support Services Handbook Essential Support and Basic Maintenance 10 Event and Process Information Logs Traces Screen dumps Severity Level Level 1 to 4 Please be in front of the computer you need to troubleshoot. When you call: When you call Symantec Support an automated attendant will answer and prompt you for
https://www.cdw.com/product/Symantec-Essential-Support-technical-support-renewal-for-Symantec-End/4363883
Symantec Essential Support offers response time targets of thirty minutes for your most critical issues and gives you 24 x 7 x 365 access to more than 2000 support professionals located across the globe.Price: $12.99
https://www.cdw.com/product/Symantec-Essential-Support-technical-support-for-Symantec-Endpoint-Prot/2423566
Symantec Essential Support offers response time targets of thirty minutes for your most critical issues and gives you 24 x 7 x 365 access to more than 2000 support professionals located across the globe.Price: $9.99
http://eval.symantec.com/mktginfo/enterprise/fact_sheets/ent-symc_essential_support_data_sheet_10-2006.en-us.pdf
Symantec Essential Support Services is the best option for most enterprises and provides you with: • Fast response times and 24x7x365 access to Symantec’s team of experts. • Access to innovative support technology. • One-stop interoperability support. • 24x7x365 access to the latest software updates and
http://www.macmall.com/p/Symantec/product~dpno~13684904~pdp.jhbcchg
Symantec Essential Support - Technical support (renewal) - for Symantec Protection Suite Enterprise Edition (v. 4.1) - 1 user - Enterprise - Symantec Buying Programs: VPA - phone consulting - 1 year - 24x7 - response time: 30 min
https://store.oetc.org/item/sy-14055186
Symantec Essential Support - Technical support (renewal) - for Symantec Ghost Solution Suite (v. 2.5) - 1 device - academic - Symantec Buying Programs : Academic - level A (5-249) - phone consulting - 1 year - 24x7 - response time: 30 min
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