Searching for Symantec Basic Support Sla information? Find all needed info by using official links provided below.
https://www.symantec.com/support-center/essential-services
Having the right technical support plan is vital to any IT and security risk management program. Some organizations therefore may require a more advanced level of technical support than that provided by Essential Support. For more information on advanced support offerings, consulting and education services, visit Symantec Technical Services.
https://support.symantec.com/us/en/article.TECH252699.html
Attached is the service-level-agreement document for Appthority Support. Related Attachments. Appthority Support SLA. Appthority Support SLA.pdf. Subscribe To This Article. Subscribing will provide email updates when this Article is updated. Login is required. ... Support Resources; Symantec Status; Contact Support. Contact Us; Chat; Symantec ...
https://support.symantec.com/us/en/article.HOWTO46634.html
The basic time frames are as follows: The overall late time frame is six days, with a warning at three days. The Support I group has eight hours to respond, with a warning at four hours. The second-level support and escalated levels each have eight hours to respond, with a warning at four hours.
https://support.symantec.com/us/en/article.howto46511.html
When a ticket's internal SLA level reaches its warn time, an email is sent to the current assignee, if any. The ticket's status is unchanged. When the internal SLA level reaches its late time, the status is changed to OUT OF TIME. The ticket is assigned to Support I, Support II, and Service Managers no matter who it was assigned to.
https://www.symantec.com/support-center/hardware-support
Symantec's Premium Plus hardware support is the alternative option for optimum hardware replacement coverage. All active Premium contracts will be supported as usual for the duration of the contract term and current customers are recommended to renew with Premium Plus in future.
https://support.symantec.com/us/en/article.TECH236428.html
Symantec's Technical Support Terms & Conditions describe the scope of and conditions under which Symantec supplies technical support to eligible customers (customers with current Maintenance or subscription that includes technical support) for those Symantec products that are used in a supported configuration and in accordance with the terms of their License Agreement, documentation and …
https://support.symantec.com/us/en/article.DOC10152.html
SUPPORT. Sign In / Register United States/English ... Article Subscriptions Home. Article Details. Web Security Service: Service Level Agreement. DOC10152. Last Updated August 01, 2018. Copy Article Title/URL. Feedback. Subscribe. Description. Describes the details of the Symantec Web Security Service levels provided to customers during the ...
https://www.symantec.com/support-center/maintenance-overview/maintenance-tiers
While Maintenance for Symantec’s perpetually licensed software products includes access to deliverables such as version upgrades, product updates, maintenance packs, patches, hot fixes and 24/7 Technical Support as standard, those software products that rely on critical updates to function, including security content updates, have a higher ...
https://www.symantec.com/about/legal/repository
License and Service Terms & Repository. Find the terms and conditions that apply to your use of Symantec products and services, except to the extent you have another agreement directly with Symantec that controls your use of the products and services.
https://www.websecurity.digicert.com/content/dam/websitesecurity/digitalassets/desktop/pdfs/repository/user-authentication-sla.pdf
Technical Support SLA Customer Administrators Customer may nominate named Customer Administrators authorized to interact with Symantec for purposes of reporting problems with User Authentication Services, requesting technical support, and collaborating with Symantec Technical Support in the resolution of reported problems.
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