Searching for Symantec Basic Support Level information? Find all needed info by using official links provided below.
https://www.symantec.com/support-center/essential-services
Having the right technical support plan is vital to any IT and security risk management program. Some organizations therefore may require a more advanced level of technical support than that provided by Essential Support. For more information on advanced support offerings, consulting and education services, visit Symantec Technical Services.
https://support.symantec.com/
Symantec Enterprise Support resources to help you with our products. Search our knowledge, product information and documentation and get access to downloads and more
https://www.symantec.com/support-center/hardware-support
Support Reference Guide – Learn about obtaining technical support and read Symantec’s Support terms Having the right technical support plan is vital to any IT and security risk management program. Some organizations may require a more advanced level of support.
https://support.symantec.com/us/en/article.TECH236428.html
Symantec's Technical Support Terms & Conditions describe the scope of and conditions under which Symantec supplies technical support to eligible customers (customers with current Maintenance or subscription that includes technical support) for those Symantec products that are used in a supported configuration and in accordance with the terms of ...
http://eval.symantec.com/mktginfo/enterprise/other_resources/ent-symc_support_services_brochure_10-2006.en-us.pdf
as the minimal level of protection for your Symantec technologies. This support offering includes: • 24x7 access to technical resources and support by telephone • Accelerated response time goals for high severity issues • Product upgrades, updates, and patches Symantec Basic Maintenance Services Symantec Basic Maintenance Services is the ...
http://eval.symantec.com/mktginfo/enterprise/other_resources/ent-support_services_handbook_for_essential_support_and_basic_maintenance_06-2007.en-us.pdf
Symantec Enterprise Support Services Handbook Essential Support and Basic Maintenance 10 Event and Process Information Logs Traces Screen dumps Severity Level Level 1 to 4 Please be in front of the computer you need to troubleshoot. When you call: When you call Symantec Support an automated attendant will answer and prompt you for
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