Searching for Sophos Premium Support Sla information? Find all needed info by using official links provided below.
https://www.sophos.com/en-us/support/technical-support.aspx
A simple approach to comprehensive support. At Sophos, we understand that support needs to be comprehensive and aligned to the needs of your organization. We also believe it should be simple and easy to use – with a highly trained technical support representative available to you 24/7, should you need it. ... UTM9 Premium: This support plan ...
https://www.sophos.com/en-us/medialibrary/PDFs/Support/sophos_support_datasheet_en.pdf
UTM Premium Support is available as an optional upgrade for any Sophos UTM appliance. While offering 24*7 technical support through Sophos support desk, it is designed for organizations requiring continuous support coverage at the highest possible levels.
https://secure2.sophos.com/en-us/support.aspx
Sophos Support Plans. Our support plans range from basic technical support to options including direct access to senior support engineers and customized delivery. Sophos Support Plans UTM 9 Plans. Receive Training As a Sophos Customer, you can attend our courses and webinars to …
https://www.sophos.com/en-us/medialibrary/PDFs/Support/Sophos-Support-Services-Guide.pdf
within Sophos Technical Support incident handling procedures. Ì Incidents in the priority queues are automatically routed to senior level Sophos Technical Support engineers. 3.2 Remote Consulting Includes up to 8 hours of Remote Consulting per year provided by a senior Sophos engineer while your support contract is active.
https://community.sophos.com/kb/en-us/127786
Apr 23, 2019 · Sophos Level 1 Support or Sophos Customer Care takes ownership of the case according to the Service Level Agreement (SLA) If Level 1 Support cannot solve the problem then the support case is escalated to Level 2 Support.
https://www.sophos.com/en-us/medialibrary/pdfs/support/sophos-utm9-dsna.aspx
purchased UTM Premium Support upgrade contract of 1, 3, or 5 years. When the customer sends the device to Sophos, it is at their own risk. *Subject to Export Regulations Support Levels UTM 9 Web UTM 9 Premium Availability Base license Premium Support contract Software Updates Software releases Manual update Automatic update
https://home.sophos.com/en-us/free-anti-virus-windows.aspx
Every Sophos Home user has 24/7 access to our robust support knowledgebase at support.home.sophos.com. Premium users also have access to support agents via live chat and email within the product. Please note that Sophos Home is for private and non-commercial use.
https://www.sophos.com/en-us/medialibrary/PDFs/Support/Sophos-Support-Plans.pdf?la=en
Sophos Support Plans A simple approach to comprehensive support At Sophos, we understand that support needs to be comprehensive and aligned to the needs of your organization. We also believe it should be simple and easy to use—with a highly trained technical support representative available to you 24/7. Highlights Ì 24/7 Multi-channel
https://community.spiceworks.com/topic/1319283-sophos-premuim-support-vs-regular-support
Dec 01, 2015 · Sophos premuim support vs regular support. by hasayeret. on ... Premium is pretty much straight to tier 2 support plus there are SLA. ... Personally, no I would not get the premium support, but I'm a reseller and a Sophos Certified Safeguard Engineer.
https://community.sophos.com/products/endpoint-security-control/f/sophos-endpoint-software/87780/sophos-tech-support-not-honoring-24-hour-sla-why/322560
Feb 15, 2017 · I have a support request started on Feb 9th. We have a 24 hour service level agreement with Sophos. Our case is still "not assigned". This is the 2nd time in 3 months this has happened to us. Why is Sophos not honoring their SLA for tech support? This is ridiculous.
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