Software Support Organization

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How to structure your customer support organization ...

    https://www.zendesk.com/resources/structure-customer-support-organization/
    Customer feedback, for example, is invaluable – that information yields clear roadmaps for the kind of customer service that will separate your organization from its competitors. In the end, a great support experience can be boiled down to this simple equation: The support experience = Customer Experience + Agent ExperienceAuthor: Brett Grossfeld

Defining an IT Support Organization

    https://it.toolbox.com/blogs/craigborysowich/defining-an-it-support-organization-091109
    To define the support, maintenance, and operations organization required to support the information technology defined during the Strategic Systems Planning process. The focus of this task is on the organizational structure. Organizational Support Areas Examine the following areas, and recommend strategies for : Organizational Considerations...Author: Craig Borysowich

Organizing for Successful Software Development

    http://www.harriskern.com/wp-content/uploads/2012/05/Organizing-for-Successful-Software-Development.pdf
    Regardless of organization, every development organization should have a software process team. This team, made up of representatives from each software skill area, should be tasked with developing standard processes used throughout the organization. These individuals can thus become process “experts” that help train the rest of the ...

3 Tips to Improve Your SaaS Support - Software Advice

    https://www.softwareadvice.com/resources/3-tips-to-improve-saas-support/
    Sep 26, 2016 · 3 Tips to Improve Your SaaS Support By: Craig Borowski on September 26, 2016 Though barely twenty years old, the software-as-a-service (SaaS) business model …

Application support staff provides a number of key ...

    https://www.techrepublic.com/article/application-support-staff-provides-a-number-of-key-services/
    The support staff provides a number of services, and has a number of responsibilities to ensure that applications remain in good working order. This column looks at those services in more detail.Author: Tom Mochal

The Art of Software Support: Francoise Tourniaire, Richard ...

    https://www.amazon.com/Art-Software-Support-Francoise-Tourniaire/dp/0135694507
    Jun 01, 2013 · The Art of Software Support [Francoise Tourniaire, Richard Farrell] on Amazon.com. *FREE* shipping on qualifying offers. Includes detailed, practical recommendations for structuring and operating a support organization. This book will be invaluable to managers whether they are building a support organization from scratch4.6/5(5)

SVP of Software Customer Support — Crossover

    https://www.crossover.com/svp-of-customer-support
    SVPs of Software Customer Support get to build the highest quality 100% remote software customer support organization in the world. Every day, you'll be deep-diving into the customer interactions of your organization. You'll be listening to calls, reading tickets, and forming a reality-based opinion of where your organization is providing world ...



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