Software Development Support Model

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Evaluating Technical Support Models: Tiered Support vs ...

    https://www.thinkhdi.com/library/supportworld/2017/evaluating-technical-support-models-tiered-support-vs-swarming-part-1.aspx
    A tiered support model naturally results in the creation and maintenance of a fire-fighting and hero culture, where the heroes are the tier 2 or 3 experts who are called on to resolve the most difficult issues.

5 Popular Software Development Models with their Pros and Cons

    https://medium.com/globalluxsoft/5-popular-software-development-models-with-their-pros-and-cons-12a486b569dc
    Oct 18, 2017 · Software development models are numerous and suited for developing different types of software and applications. Choosing the right model is …Author: Globalluxsoft

10 ways to make your customer support as Agile as your ...

    https://www.targetprocess.com/articles/10-ways-to-make-your-customer-support-as-agile-as-your-software/
    It is a common mistake among software development companies to assume that, because your product is good, your client will be content. Not much can beat the customer satisfaction that is the result of a well-designed product…but a lot can undermine it.

What are the Software Development Models?

    http://tryqa.com/what-are-the-software-development-models/
    The software development models are the various processes or methodologies that are being selected for the development of the project depending on the project’s aims and goals. There are many development life cycle models that have been developed in …

Software development process - Wikipedia

    https://en.wikipedia.org/wiki/Software_development_model
    In 1988, Barry Boehm published a formal software system development "spiral model," which combines some key aspect of the waterfall model and rapid prototyping methodologies, in an effort to combine advantages of top-down and bottom-up concepts. It provided emphasis in a key area many felt had been neglected by other methodologies: deliberate iterative risk analysis, particularly suited to large-scale …

What to consider in software support model selection

    https://www.linkedin.com/pulse/what-consider-software-support-model-selection-mohamed-nada-mba
    Mar 31, 2015 · Software Support Excellence Model . 1. Financial side. Where you must find answers to all your finical related questions, like how much will be the cost of support …



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