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This Agreement represents a Service Level Agreement ("SLA" or "Agreement") between Company name and Customer for the provisioning of IT services required to support and sustain the product or service. This Agreement remains valid until superseded by a revised agreement mutually endorsed by …https://slatemplate.com
https://www.researchgate.net/file.PostFileLoader.html?id=57dd01cc217e20833c09de99&assetKey=AS%3A407226234753028%401474101708851
This document is a template for establishing a Service Level Agreement with an external vendor providing application support and maintenance. A Service Level Agreement can help you manage vendor ...https://www.researchgate.net/file.PostFileLoader... · Web view
https://www.ibm.com/support/knowledgecenter/SSANHD_7.6.0.4/com.ibm.mbs.doc/sla/c_types_slas.html
2019-9-10 · For example, you hired a vendor to support notebook services. If you have a contract with another vendor that supports your commitments to a customer, you can associate the contract to a vendor service level agreement. The three types of service level agreements can support each other. For example, you have an internal service level agreement ...https://www.ibm.com/support/knowledgecenter/SSANHD...
http://www.datapointusa.com/PDFiles/ServiceLevelAgreement.pdf
2005-9-30 · Service Level Agreement for the RMS Operating System Environment <month yyyy> 1.4 SUPPORT WARRANTY The Company will give the Customer support under the terms of this Agreement for System Software running on the Customer’s systems as …www.datapointusa.com/PDFiles/ServiceLevelAgreement.pdf
https://cdn.ttgtmedia.com/searchSecurity/downloads/SAASSLA.pdf
2011-7-8 · The Service Level Agreement is intended to assure the vendor will provide the City an acceptable level of availability and performance of the SaaS application. The degree of specification required in the Service Level Agreement will vary based on the nature, and mission criticality of the application. For example, a public safety application ...https://cdn.ttgtmedia.com/searchSecurity/downloads/SAASSLA.pdf
https://seqlegal.com/blog/software-support-slas
2020-1-7 · Written contracts covering the provision of software support services often incorporate some kind of service level agreement, or SLA for short. If you have been tasked with preparing or negotiating a software support SLA, and are looking for some guidance, this post should help you.SLAs may cover more than just software support services. For example, where hosting, hosted services and/or ...https://seqlegal.com/blog/software-support-slas
http://www.jollytech.com/download/Jolly-Technical-Support-Plan-Service-Level-Agreement.pdf
2018-8-24 · Jolly Technologies Service Level Agreement Service Level Agreement Rev. March 31, 2015 1 OF 12 Jolly Technologies Inc., 3 Twin Dolphin Drive, Suite 325, Redwood City, CA 94065 ... level of support service, as defined below. Customer is not allowed to select different level of services for the purchased software licenses. All products ...www.jollytech.com/download/Jolly-Technical-Support-Plan-Service-Level-Agreement.pdf
http://www.pnmsoft.com/wp-content/uploads/2013/07/PNMsoft-Software-Maintenance-and-Support-Level-Agreement.pdf
2016-9-12 · PNMsoft (The “Vendor”) Software Maintenance and Support Level Agreement (SLA) 1. Subject to the full payment of the Software and maintenance fees, technical support shall be provided by telephone, e-mail and via the Vendor’s web site to up to 5 individuals representing the authorized users per organization.www.pnmsoft.com/wp-content/uploads/2013/07/PNMsoft...
https://www.qualys.com/support/sla/
2020-1-16 · Qualys Service Level Agreement including support ticket incident response times and classification of support incidents. ... Service Level Agreement (SLA) ... If the change materially alters the service levels provided herein, Customer may notify Qualys in writing and request to terminate the Agreement and receive a refund of fees paid ...https://www.qualys.com/support/sla
http://www.uservices.umn.edu/sites/uservices.umn.edu/files/best_practice_service_level_agreements.doc
2016-6-14 · This is a Service Level Agreement (SLA) between IT Provider Department Name and Business Customer Name. The purpose of this Service Level Agreement (SLA) is to identify the basic services, and any agreed upon optional services, to be provided by IT Provider Department Name regarding system or application name for Business Customer Name.www.uservices.umn.edu/.../files/best_practice_service_level_agreements.doc · Web view
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