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https://en.wikipedia.org/wiki/Technical_support
Technical support (often shortened to tech support) refers to services that entities provide to users of technology products or services. In general, technical support provide help regarding specific problems with a product or service, rather than providing training, provision or customization of product, or other support services.
https://en.wikipedia.org/wiki/Second-line_treatment
Treatment options can often be ranked or prioritized into lines of therapy: first-line therapy, second-line therapy, third-line therapy, and so on. First-line therapy (sometimes called induction therapy, primary therapy, or front-line therapy) is the first therapy that will be tried.MeSH: D013812
https://en.wikipedia.org/wiki/Advanced_cardiac_life_support
Advanced cardiac life support, or advanced cardiovascular life support, often referred to by its abbreviation as "ACLS", refers to a set of clinical algorithms for the urgent treatment of cardiac arrest, stroke, myocardial infarction (also known as a heart attack), and other life-threatening cardiovascular emergencies. Outside North America, Advanced Life Support (ALS) is used.Specialty: Emergency medicine
https://www.answers.com/Q/What_is_the_difference_between_first_line_and_second_line_support
Sep 12, 2008 · Second line support is usually the middle-man between first line and third line Third line support is a non-customer focused base of technical staff that will investigate and resolve problems.
https://en.wikipedia.org/wiki/Military_logistics
Military logistics is the discipline of planning and carrying out the movement, supply, and maintenance of military forces. In its most comprehensive sense, it is those aspects or military operations that deal with: Design, development, acquisition, storage, distribution, maintenance, evacuation, and disposition of materiel. Transport of personnel.
https://www.quora.com/What-is-the-difference-between-Second-Line-and-First-Line-Support-Engineers
Sep 26, 2016 · Second Line Support Engineer or L2 are more technical set of people and solve the problems passed on from L1 helpdesk. They solve the issues which require deeper understanding of the application and have more experience.
https://community.spiceworks.com/how_to/64557-difference-between-1st-2nd-and-3rd-line-support
Onsite requests are usually passed to the 2nd Line Support personnel. 2nd Line Support – The first line of actual onsite contact – Job titles such as Desktop Support, IT Technician, PC Engineer, Desktop Support Analyst. Actual onsite support from the 2nd line is not always the case. Sometimes it is still a remote team with more specific knowledge then the Support Desk (1st line).
https://wiki.en.it-processmaps.com/index.php/ITIL_Roles
2nd Level Support takes over Incidents which cannot be solved immediately with the means of 1st Level Support. If necessary, it will request external support, e.g…
https://en.wikipedia.org/wiki/Second_line_%28parades%29
Second line is a tradition in brass band parades in New Orleans, Louisiana, United States. The "main line" or "first line" is the main section of the parade, or the members of the actual club with the parading permit as well as the brass band. Those who follow the band just …
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