Searching for Savvis Support Sla information? Find all needed info by using official links provided below.
http://info.savvisdirect.com/slas
CenturyLink MANAGEMENT CONSOLE Service Level Agreement (SLA) This SLA applies to the Management Console Services and is part of your Service Agreement. Service Level Target/Credit Calculation. Management Console. CenturyLink will make commercially reasonable efforts to make the Management Console available with a 99.98% monthly availability ...
https://savvisstation.savvis.com/jsp/contactUs.jsp
Savvis HD General Customer Support UK Toll Free . Customer Support 1-877-SAVVIS-7 Board of Directors The Board of Directors welcomes communications from stockholders and other interested parties. You may write to the Board, or any individual Director, in care of the Corporate Secretary, Savvis Communications Corp., 2355 Dulles Corner Blvd ...
https://www.sec.gov/Archives/edgar/data/1122388/000119312510102300/dex1012.htm
SAVVIS MASTER SERVICES AGREEMENT . the SAVVIS owned technology at no additional fee to Customer), (4) any modification not made with SAVVIS’ written approval, (5) any modifications made by SAVVIS pursuant to Customer’s specific instructions, but only if the claim is caused by such instructions, or (6) any intellectual property right owned or licensed by Customer.
http://savvisdirect.savvis.com/
premium support. Premium Support Services delivers technical support for your Virtual Infrastructure needs – small or large. It is a team of users supporting users to address cloud computing use cases, how-to questions, and more advanced computing trouble-shooting.
http://www.centurylink.com/asset/business/enterprise/service-guides/hosting/HOS-20141029-SG-Savvis-Directory-Services.pdf
Savvis Directory Services 1.0: Microsoft Active Directory Directory Services ... Service Level Agreement (SLA) associated with this Service Guide is the “Managed Hosting Services SLA.” ... Support Backup Active Directory X Coordinate patching with Customer during maintenance X Perform an Authoritative Restore of Active Directory X
https://apps.centurylink.com/sites/default/files/SavvisDIRECT%20Online%20Service%20Agreement%2011-7-12.pdf
savvisdirect Terms and Conditions Last Updated: November 8, 2012 ... 1.2 SLA/Support. ... Savvis will provide support for the Services 24 hours per day, 7 days a week. You are responsible for providing trainingand any other support to your End Users, if
http://publishingext.dir.texas.gov/portal/internal/contracts-and-services/Contracts/DIR-TSO-2621%20Appendix%20F%20CenturyLink%20Service%20Level%20Agreement.pdf
Appendix F to DIR Contract No. DIR-TSO-2621 Service Level Agreement The following Service Level Agreement (SLA) is applicable to the services listed below that ... accordance with the governing service agreement between Customer and Savvis Communications Corporation and/or its affiliates, including Tier 3, Inc. ... Support Response Time:
https://seqlegal.com/blog/software-support-slas
Written contracts covering the provision of software support services often incorporate some kind of service level agreement, or SLA for short. If you have been tasked with preparing or negotiating a software support SLA, and are looking for some guidance, this post should help you.SLAs may cover more than just software support services. For example, where hosting, hosted services and/or ...
https://www.givainc.com/wp/sample-it-help-desk-service-level-agreement-sla.cfm
Jan 01, 2014 · This example service level agreement (SLA) shows how can you develop an SLA, what should be included in the SLA, and who needs to be a party to the SLA. ... In order to provide optimal first level support service to all departments, all problem and repair calls must be received by the Help Desk.
https://www.qualys.com/support/sla/
Changes to Support. Qualys reserves the right to modify this Cloud Services Support Policy at any time upon thirty (30) days notice to Customer provided that Qualys shall not materially reduce the service levels stated in this Cloud Services Support Policy. Such notice may be provided by email or by posting the revised terms on Qualys’ website.
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