Searching for Sap Support Services Agreement information? Find all needed info by using official links provided below.
https://www.sap.com/about/trust-center/agreements.html
The contract for cloud services from SAP consists of three main building blocks. The order form, data processing agreement, and general terms and conditions are generally the same for any cloud service on our price list, while the cloud service description, including Product Supplement, Support Policy and Service Level Agreement, is a product-specific collection of terms.
https://www.sap.com/about/trust-center/agreements/cloud/cloud-services.html
Search for the SAP cloud services agreement right for your business. Search for the SAP cloud services agreement right for your business. ... SAP Support Portal; Overview My Support Overview Knowledge Base Software Downloads Product Support SAP Cloud ALM SAP Solution Manager
https://www.sap.com/about/agreements/policies/cloud-platform.html
The SAP Cloud Platform Service Description Guide provides detailed information about individual SAP Cloud Platform capabilities and corresponding support services. Please refer to the SAP Cloud Platform Service Description Guide and Agreement below for full details including Cloud Service descriptions, usage metrics, and more.
https://www.sap.com/about/trust-center/agreements/on-premise.html
In general, the order form for on-premise software consists of multiple elements. By selecting the agreement type below, you may find the agreement documents referenced in your order forms for software and service offerings from SAP concerning on-premise software.
https://www.sap.com/mena/about/trust-center/agreements/cloud.html
SAP delivers the cloud service to all customers in a uniform manner. Find out the product-specific terms, the support policy, and the operational availability of the cloud service.
https://www.erpgreat.com/general/what-is-maintaining-sla.htm
SLA are Service Level Agreements to resolve the tickets by the market. SLA means Service Level agreement. It is the service agreement between a Company and a service provider. For example an IT Organization providing support of SAP / other software / hardware has a agreement.
https://www.sap.com/dmc/policies/sybase/pslt/SAP-Enterprise-Support-Schedule-PSLT.pdf
This Schedule governs the provision of support services by SAP as further defined herein (“SAP Enterprise Support”) for all software licensed by Licensee under the Agreement (hereinafter collectively referred to as the “Enterprise Support Solutions”), excluding software to which special support agreements apply exclusively.
https://www.sap.com/about/trust-center/agreements/on-premise/data-processing-agreements.html
Services and Support; Overview Services and Support Plans Services and Support Plans; Overview Premium Engagements Support and Success Plans Innovation and Advisory Services ... Data Processing Agreements describe how SAP manages personal data from its customers. ...
https://www.sap.com/support.html
Get more value from your new and existing SAP software with support services from SAP, including long-term plans, embedded teams, and remote support. Services and Support Plans Get support for your transformation journey every step of the way by working with a trusted adviser that knows SAP …
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