Searching for Sap Service Desk Support Team Determination information? Find all needed info by using official links provided below.
https://blogs.sap.com/2007/10/06/service-desk-support-team-determination/
Oct 06, 2007 · Description of customizing for automatically assigned to the first level support of all incoming messages for processing, depending on the SAP component. The Support Team is defined using determination rule CRM_DNO_1 (technical name AC 13200137). This rule is triggered by an action, that is processed when a Service Desk message is saved.
https://wiki.scn.sap.com/wiki/display/SM/Support+team+determination+in+SAP+Solution+Manager+7.1
Sep 02, 2016 · Service Desk: Support team determination in Solution Manager 7.0. The system carries out automatically the determination if the support team field is not filled when the incident is created. You can use determination rule CRM_DNO_1 (technical name AC13200137) or determination rule AGS_ICT (technical name AC35000139).
https://apps.support.sap.com/sap/support/knowledge/preview/en/2464175
2464175-How to configure Support Team determination - Solution ... Support team dispatching via Rule Modeler: CRM dispatch action; Support team determination using BRF+ with the SAP Component; Support team could not be determined AI_CRM_IM_MESSAGE 007 ... organization unit, ZMIN_STD_FIND_PARTNER_FDT, ruleset, SERVICE_DESK, SUPPORT_TEAM ...
https://answers.sap.com/questions/4641319/support-team-determination.html
Aug 23, 2008 · I have created as per the Blog Service Desk: Support team determination in Solution Manager 7.0. I have choosen with priority 01 and responsibility SAP Component + Sold-to party Country attributes. Once i create Msg (from Help-create support message) and logon to the Service Desk (SolMan) crmd_order and change mode support team is not picking up automatically and F4 function …
https://answers.sap.com/questions/3339924/solman-service-desk---automatic-support-team-deter.html
SolMan Service desk - Automatic support team determination ... Can anyone explain the steps of assigning the support team automatically to the message when we create from sattellite system? Thanks in advance. ... SAP Solution Manager. Add comment. 1010000 characters needed characters exceeded . …
https://blogs.sap.com/2008/05/02/service-desk-implementation-guide-part-i/
May 02, 2008 · Service Desk Implementation Guide PART I. ... This relationship will be the link on which we will base our Support team Determination. The SAP standard behaviour of the Service Desk is to base the determination onto the SAP component involved in the message. In our example we only want to have a routing of the message based on the membership of ...
https://support.sap.com/en/index.html
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https://archive.sap.com/documents/docs/DOC-14688
Solution Manager Service Desk Support Team Determination This article walks you through step-by-step how to set up Solution Manager automatic Support team determination using Rules. View Document
https://apps.support.sap.com/sap/support/knowledge/preview/en/2501191
2501191-BRFPLUS Support Team Determination rule fails ... KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem . About this page This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP ONE Support launchpad (Login required). Search for additional results. Visit SAP Support Portal's ...
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