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http://www.proactive.support/
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https://www.softwareadvice.com/resources/what-is-proactive-support/
Jun 27, 2016 · Proactive customer support is a support strategy in which a company anticipates customer issues. It can either remedy them in advance or design service resources such that, when the question does arise, the customer is presented with the answer without needing to contact the company.
https://www.zendesk.com/resources/proactive-support-right-way-engage/
Proactive support means getting in front of a customer issue before it escalates or even happens. Proactive engagement means identifying ways in which a customer experience can be enhanced without the customer asking for it or even knowing that it’s possible.
https://www.digitaledge.net/proactive-support/
Combining our 24/7 capabilities with monitoring/remediation services and Standard Operation Procedures, Digital Edge provides true proactive support in finding and mitigating potential problems beforehand, delivering solutions to sudden failures or complex problems, ensuring the stability and continuity of your IT operation to deliver on your business’ goals.
https://prooncall.com/reactive-vs-proactive-support/
Oct 27, 2016 · Reactive support, also known as the break-fix approach, is when you react to the damage after it’s already happened. For example, if your system is down and you call someone to come out and fix it for you, that is reactive IT support. Proactive, on the other hand, is ahead of the game.
https://blog.teamwork.com/reactive-vs-proactive-customer-support/
Sep 18, 2017 · Proactive customer support identifies potential problems before they happen, allowing you to solve customer issues before they have to contact you. By anticipating their needs, rather than just putting out fires, you demonstrate a deeper understanding of your customers, building trust and loyalty.
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