Searching for Palo Alto Request Tech Support Dump information? Find all needed info by using official links provided below.
https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClRlCAK
1) Log in to the Palo Alto Networks Support Portal at https://support.paloaltonetworks.com 2) Click Support Cases on the left-hand side and Click the Case number for which you want to upload a Tech Support file …
https://docs.paloaltonetworks.com/content/techdocs/en_US/cortex/cortex-xdr/cortex-xdr-pro-admin/investigation-and-response/investigate-endpoints/retrieve-support-logs-from-an-endpoint.html
When you need to send additional forensic data to Palo Alto Networks Technical Support, you can initiate a request to retrieve all support logs and memory dump files from an endpoint. After Cortex XDR receives the logs, you can then download and send them to Technical Support.
https://docs.paloaltonetworks.com/content/techdocs/en_US/pan-os/7-1/pan-os-web-interface-help/device/device-support.html
After you generate the file, Download Tech Support File and then send it to the Palo Alto Networks Support department. Stats Dump File (firewall only)—Click Generate Stats Dump File to generate a set of XML reports that summarizes network traffic over the last 73.9/5
https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000Cm1lCAC
The Report Stats Dump, found on the Palo Alto Networks firewall Device tab > Support , will only record the past 7 days from the current time by default. The stats dump provides the data used for the "Application, Visibility and Risk Report" compiled by Palo Alto Networks for potential customers.
https://knowledgebase.paloaltonetworks.com/KCSArticleDetail?id=kA10g000000ClRrCAK
– Contact Palo Alto Networks TAC using proactive case number. – Save configurations of affected network devices. – Save configurations of the Palo Alto Network devices. – Add to pcaps, configurations, tech support files, and logs from near by networking devices for post mortem and troubleshooting by support …
https://live.paloaltonetworks.com/t5/%E3%83%8A%E3%83%AC%E3%83%83%E3%82%B8%E3%83%89%E3%82%AD%E3%83%A5%E3%83%A1%E3%83%B3%E3%83%88/WebGUI%E3%82%84CLI%E4%B8%8A%E3%81%A7%E3%81%AETech-Support-File%E7%94%9F%E6%88%90%E6%96%B9%E6%B3%95%E3%81%AB%E3%81%A4%E3%81%84%E3%81%A6/ta-p/96106
Use this command to generate the Tech Support file: > request tech-support dump Enter one of the following commands to export the file, depending on which type of server is being used: > tftp export tech-support to <tftp host> > scp export tech-support to <username@host:path> Upload the Tech Support File Upload the Tech Support file to a Palo ...
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