Searching for Oracle Technical Support Sla information? Find all needed info by using official links provided below.
https://www.oracle.com/support/policies.html
Oracle Exadata Technical Support Policies. The Oracle Exadata Technical Support Policies document below applies only to Oracle Exadata products acquired (i) prior to March 16, 2010 and/or (ii) between March 16, 2010 and May 31, 2010 with a 3-year warranty.
https://support.oracle.com/knowledge/Support%20Tools/1547639_1.html
Jul 11, 2019 · My Oracle Support - Version 3.3.1.0.0 and later Information in this document applies to any platform. Goal. What are the Oracle Support Policies for response times / Service Level Agreements (SLA) for Service Requests (SR)? Solution
http://www.oracle.com/us/support/library/057419.pdf
Oracle Software Technical Support Policies: 10-January-2020 Page 2 of 28 To view a comparison of these Oracle Software Technical Support Policies and the previous version of the Oracle Software Technical Support Policies, please refer to the attached Statement of Changes (PDF). 2. Support Terms Technical Support Fees
http://www.dba-oracle.com/oracle_sla_service_level_agreement.htm
Your computer support provider can buy high-availability solutions such as Oracle Real Application Clusters for ensure continuous availability. Service Level Agreement for support quality. Any SLA that addresses technical support should be very specific about the quality of the technical support …
https://www.oracle.com/us/assets/oracle-platinum-services-ds-1653256.pdf
Oracle Solution Support Center for Oracle Platinum Services With the Oracle Solution Support Center, an Oracle Technical Account Manager and a team of Oracle Advanced Support Engineers work closely with a customer, both onsite and remotely, to provide 24/7 personalized support with a …
https://community.oracle.com/thread/2236496
Jun 08, 2011 · This has happened a couple of times the last 6 months. I read the latest "Oracle Software Technical Support Policies" pdf on the Oracle Site and the SLA for SEV 3 SR is only mentioned under Priority Service and Priority Service Desk (both say 90% of SEV 3 service requests will be responded to within the next local business day) on pages 13 and 14.
http://www.oracle.com/us/support/library/hardware-systems-support-policies-069182.pdf
Oracle Hardware and Systems Support Policies: 01-November-2019 Page 3 of 25 . Technical Support Fees . Technical support fees are due and payable annually in advance of a support period, unless otherwise stated in
https://docs.oracle.com/cd/E25290_01/doc.60/e25224/srhome.htm
If your SIs are managed by an Oracle Support Provider Partner, the End Customer Service Requests region lists SRs that your Oracle Partner opened for the SIs that they manage. If you are an Oracle Support Provider Partner you will see the SRs for your end customer listed in …
https://support.oracle.com/
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https://www.oracle.com/support/saas-services/
Technical Support. Oracle's SaaS Support Services provide you with the tools you need for a successful cloud partnership. We've added a live chat channel, specialized implementation support teams, a more comprehensive service request dashboard, and proactive service request monitoring—all focused on your personal cloud journey.
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