Oracle Software Support Policies

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Oracle Software Technical Support Policies

    https://www.oracle.com/support/policies/software-technical-support-policies.html
    The Oracle Software Technical Support Policies is the primary document used to communicate Oracle's software support policies. These policies include Oracle's software support terms, as well as provide a description of Oracle's software technical support levels.

Oracle Software Technical Support Policies

    http://www.oracle.com/us/support/library/057419.pdf
    Oracle Software Technical Support Policies: 10-January-2020 Page 4 of 28 fee. If support is not reinstated for the entire license set or if support for a subset of licenses from an order is

Lifetime Support Policy Oracle Support Oracle

    https://www.oracle.com/support/lifetime-support/
    Premier Support Provides comprehensive maintenance and software upgrades for your Oracle Database, Oracle Fusion Middleware, and Oracle applications for five years from the general availability (GA) date.

Oracle Support Policy - VMware

    https://www.vmware.com/support/policies/oracle-support.html
    VMware Oracle Support Policy Summary. VMware’s business mission is to reduce complexity, lower costs, and improve information technology service delivery for customers. This extended support policy delivers this, by driving resolution of customer technology issues that involve multiple product vendors.

Oracle Support - Technical Support and Lifetime Support Policy

    https://blogs.oracle.com/proactivesupportepm/oracle-support-technical-support-and-lifetime-support-policy
    Oracle Software Technical Support Policies (PDF) The Software Technical Support Policies document is the primary document used to communicate Oracle's software support policies. Oracle Lifetime Support Policies - General Lifetime Support Policies for Oracle Fusion Middleware and Oracle Applications

Oracle Support Policies

    https://www.oracle.com/support/policies.html
    Oracle Software Technical Support Policies. The Oracle Software Technical Support Policies document below is the primary document used to communicate Oracle's software support policies. These policies include Oracle's software support terms, as well as provide a description of Oracle's software technical support levels.

Oracle Software Technical Support Policies

    https://www.oracle.com/support/policies/software-technical-support-policies.html
    The Oracle Software Technical Support Policies is the primary document used to communicate Oracle's software support policies. These policies include Oracle's software support terms, as well as provide a description of Oracle's software technical support levels.

Oracle Software Technical Support Policies

    http://www.oracle.com/us/support/library/057419.pdf
    Oracle Software Technical Support Policies: 10-January-2020 Page 4 of 28 fee. If support is not reinstated for the entire license set or if support for a subset of licenses from an order is

Oracle Software as a Service Support Policies

    http://www.oracle.com/us/support/library/saas-support-policies-069195.pdf
    These Oracle Software as a Service (“SaaS”) Support Policies apply to the following SaaS offerings: CRM On Demand, ATG Optimization and e-Billing On Demand. These SaaS Support Policies apply to the support provided by Oracle as part of the SaaS offering

Oracle Support - Technical Support and Lifetime Support Policy

    https://blogs.oracle.com/proactivesupportepm/oracle-support-technical-support-and-lifetime-support-policy
    Oracle Software Technical Support Policies (PDF) The Software Technical Support Policies document is the primary document used to communicate Oracle's software support policies. Oracle Lifetime Support Policies - General Lifetime Support Policies for Oracle Fusion Middleware and Oracle Applications

Oracle Lifetime Support Policy Changes - Performing Databases

    https://www.performing-databases.com/en/2017/02/oracle-lifetime-support-policy-changes/
    See Oracle Software Technical Support Policies – look for “Exceptions” in Section 3 – Lifetime Support Policy. Patching for 12.1.0.1 ended on 31-Aug-2016. Summary. Customers now can operate 11.2.0.4 until end of 2018 without extra support cost, as long as they have a valid “Software, Update License and Support” contract.

Oracle Hardware and Systems Support Policies

    http://www.oracle.com/us/support/library/hardware-systems-support-policies-069182.pdf
    Oracle’s obligations under these Hardware and Systems Support Policies do not apply to any malfunctions in a hardware system that could be avoided if you incorporate or implement a hardware or integrated software update or any workaround previously provided by Oracle which would correct the malfunction or to a hardware system

Lifetime Support Policy Oracle Support Oracle

    https://www.oracle.com/support/lifetime-support/
    Premier Support Provides comprehensive maintenance and software upgrades for your Oracle Database, Oracle Fusion Middleware, and Oracle applications for five years from the general availability (GA) date.

Oracle Support Policies Oracle Canada

    https://www.oracle.com/ca-en/support/policies.html
    Oracle Software Technical Support Policies The Oracle Software Technical Support Policies document below is the primary document used to communicate Oracle's software support policies. These policies include Oracle's software support terms, as well as provide a description of Oracle's software technical support levels.

Release Schedule of Current Database Releases - Oracle

    https://support.oracle.com/knowledge/Oracle%20Database%20Products/742060_1.html
    For details on Global Extended Support Fee Waivers, see Oracle Software Technical Support Policies Section 3 "Lifetime Support" subtitle "Exceptions". During the waiver window, you will continue to receive the same level of Support that you had under Premier Support.

Oracle Support Policies

    https://www.oracle.com/support/policies.html
    The Oracle Hardware and Systems Support Policies document below is the primary document used to communicate Oracle's hardware and system support policies. They include Oracle's hardware support terms, and provide a description of Oracle's hardware support levels. Oracle Hardware and Systems Support Policies (PDF)

Oracle Software Technical Support Policies

    https://www.oracle.com/support/policies/software-technical-support-policies.html
    The Oracle Software Technical Support Policies is the primary document used to communicate Oracle's software support policies. These policies include Oracle's software support terms, as well as provide a description of Oracle's software technical support levels.

Oracle Software Technical Support Policies

    http://www.oracle.com/us/support/library/057419.pdf
    Oracle Software Technical Support Policies: 10-January-2020 Page 2 of 28 To view a comparison of these Oracle Software Technical Support Policies and the previous version of the Oracle Software Technical Support Policies, please refer to the attached Statement of Changes (PDF).

Lifetime Support Policy Oracle Support Oracle

    https://www.oracle.com/support/lifetime-support/
    Premier Support Provides comprehensive maintenance and software upgrades for your Oracle Database, Oracle Fusion Middleware, and Oracle applications for five years from the general availability (GA) date.

Oracle Support Policy - VMware

    https://www.vmware.com/support/policies/oracle-support.html
    This expanded technical support is driven by our VMware customers’ choice to deploy increasing amounts of their Oracle Database software with VMware products. This expanded support is targeted at Oracle Database usage “above and below” vSphere, where the Oracle database is: used as a data store for VMware products

Lifetime Support Policy - Applications Unlimited Oracle ...

    https://www.oracle.com/support/lifetime-support/applications-unlimited.html
    Oracle Premier Support provides comprehensive maintenance and software upgrades for your Application Unlimited products 1 through at least 2030, on …

Oracle Software Technical Support Policies

    https://www.oracle.com/support/policies/software-technical-support-policies.html
    The Oracle Software Technical Support Policies is the primary document used to communicate Oracle's software support policies. These policies include Oracle's software support terms, as well as provide a description of Oracle's software technical support levels.

Oracle Software Technical Support Policies

    http://www.oracle.com/us/support/library/057419.pdf
    Oracle Software Technical Support Policies: 10-January-2020 Page 2 of 28 To view a comparison of these Oracle Software Technical Support Policies and the previous version of the Oracle Software Technical Support Policies, please refer to the attached Statement of Changes (PDF).

Lifetime Support Policy Oracle Support Oracle

    https://www.oracle.com/support/lifetime-support/
    Maximizes your investment protection by providing maintenance for as long as you use your Oracle software. Features include access to Oracle online support tools, upgrade rights, pre-existing fixes and assistance from technical support experts.

Oracle Support Policy - VMware

    https://www.vmware.com/support/policies/oracle-support.html
    This expanded technical support is driven by our VMware customers’ choice to deploy increasing amounts of their Oracle Database software with VMware products. This expanded support is targeted at Oracle Database usage “above and below” vSphere, where the Oracle database is: used as a data store for VMware products

Lifetime Support Policy - Applications Unlimited

    https://www.oracle.com/support/lifetime-support/applications-unlimited.html
    Applications Unlimited is Oracle's commitment to continuous innovation while also providing a commitment to offer Oracle Premier Support through at least 2030. Oracle Premier Support provides comprehensive maintenance and software upgrades for your Application Unlimited products 1 …

Support Support Resources Customer Support Oracle

    http://sharedshell.oracle.com/us/support/index.html
    Oracle's award-winning support can confront the full range of technical issues facing your enterprise. With a team of on-site engineers, extensive online assistance, and 24x7 phone help, Oracle Support can help you prevent problems, resolve issues, and upgrade to the latest releases.

Oracle Support Oracle Community

    https://community.oracle.com/docs/DOC-1014029
    May 09, 2017 · Oracle Support Essentials Webcasts. The Oracle Support Essentials Webcast series provides customers with important information on support policies, processes, and proactive tools via live web conferences and recorded sessions.

Software Support and Software Deprecation Policies (Oracle ...

    https://docs.oracle.com/cd/E19225-01/821-0095/6nl6192fa/index.html
    Software Support and Software Deprecation Policies End of Service Life for Software Support. During the End of Service Life (EOSL) period, Oracle Waveset software support is offered in …

VMware Support Policies

    https://www.vmware.com/support/policies.html
    VMware's current support policies and "How To" guides share best practices for accelerating the problem solving process and enhancing your customer experience. Our downloadable Technical Support Welcome Guide covers in detail the support best practices, offerings, lifecycle process and policies.

Oracle FAQ - Amazon Web Services (AWS)

    https://aws.amazon.com/oracle/faq/
    To run a DB Instance under the BYOL model, you must have the appropriate Oracle Database license (with Software Update License & Support) for the DB Instance class and Oracle Database edition you wish to run. You must also follow Oracle's policies for licensing Oracle Database software in the cloud computing environment.

Database Support Blog: Extended Support Fee Wai ... - Oracle

    https://community.oracle.com/community/support/support-blogs/database-support-blog/blog/2019/04/17/extended-support-fee-waiver-for-oracle-database-121-112-for-oracle-e-business-suite
    Apr 17, 2019 · The Lifetime Support section of the Oracle Software Technical Support Policies documents the Extended Support fee waiver. To contact Oracle and determine your eligibility for either the Extended Support fee waiver or credit for previously paid Extended Support fees, you can either access your on-premises Oracle Premier Support Renewal ...

Site Map - Oracle

    https://developer.oracle.com/devo-menucontent.html
    Oracle Cloud Applications; Oracle vs AWS; Does Oracle offer free cloud trials? Where do independent analysts rank Oracle’s software? What is Oracle Autonomous Database? Blockchain applications; Does Oracle have chatbots? What does it mean to make work more human? How do I know my data is safe in Oracle …

Oracle Extended Support: Do I need to pay for all my ...

    https://b-lay.com/oracle/oracle-extended-support-do-i-need-to-pay-for-all-my-oracle-database-12-1-licenses/
    Oracle’s Premier Support for Oracle Database Enterprise Edition 12.1 expired in July 2018, as published in Oracle’s Lifetime Support policies for Oracle Technology programs.Although this Premier Support already expired more than 1 year ago, Oracle waived the Extended Support Fees for the period of August 2018 – July 2019.

Analysis of Oracle® Software Technical Support Policies

    http://www.eprentise.com/wp-content/uploads/2011/05/Analysis-of-Oracle-Software-Technical-Support-Policies.pdf
    The term “Unsupported Programs” as used in the Oracle Software Technical Support Policies document refers to unsupported Oracle software programs. The policies indicate that “unsupported programs” are not eligible to receive Oracle “updates, maintenance releases, patches, telephone assistance, or any other technical support services.”

DTMB - Oracle Software and Support

    https://www.michigan.gov/dtmb/0,5552,7-358-82550_85753_96170_64866-309313--,00.html
    Technology, Management and Budget - Oracle Software and Support . Oracle Software and Technical Support Services

Product Support - Toad for Oracle

    https://support.quest.com/toad-for-oracle/13.1.1
    GENERAL STEPS How to Install Toad for Oracle (TFO) and an Oracle Client Software to get Toad up and running on a new computer or PC. ... Product Support Policies. ... Please note that while we do not directly or officially support third-party software, we work closely with many other providers to ensure that you receive the best possible ...

Oracle PartnerNetwork Partner and Solutions Finder Oracle

    https://partner-finder.oracle.com/catalog/scr/Solutions/index.html
    Find Oracle PartnerNetwork (OPN) partners and solutions that meet your unique business needs.

4.1 Oracle VM Support Levels

    https://docs.oracle.com/cd/E64076_01/E64079/html/vmlic-support-levels.html
    Oracle VM support consists of the following support levels: Oracle VM Premier Support The Oracle Linux and Oracle VM Support Policies identify the features for each support level. This licensing guide identifies additional entitlements and restricted use licenses which are available at a given support …

Oracle on VMware Support Policy changes Oct 9, 2019 ...

    https://blogs.vmware.com/apps/2019/10/oracle-on-vmware-support-policy-changes-oct-9-2019-metalink-note-249212-1.html
    Oct 09, 2019 · This support policy does not affect Oracle or VMware licensing policies. NOTE: For Oracle Real Application Clusters (RAC), Oracle will only accept Service Requests as described in this note on Oracle RAC 11.2.0.2 and later release. Screenshot of updated Metalink Note 249212.1 , as of October 10 , 2019 can be found below



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