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https://www.thinkhdi.com/library/supportworld/2016/staffing-ratios-for-support.aspx
On average, each employee contacts the support center 10 times per year (.83 times per month). The average handle time per contact is 23 minutes, by phone or email. Organization 2 has 3,500 employees in a straightforward environment, using commercial off-the-shelf (COTS) software.
https://www.techrepublic.com/blog/user-support/how-many-users-can-one-person-support/
by Joe Rosberg in User Support , in CXO on January 31, 2008, 9:29 AM PST As a one-man IT department, I sometimes feel overwhelmed with all of the things to do, the number of support …Author: Joe Rosberg
https://www.techrepublic.com/blog/decision-central/deciding-the-proper-user-it-support-ratio/
When figuring out staffing in your IT department, one of the hardest thing to do is to figure out exactly how much support staff you need based on the number of users you have. Here's a video from ...Author: John Sheesley
https://orangematter.solarwinds.com/2018/05/30/whats-the-average-service-desk-to-employee-ratio/
One lucky support member works in a tech-savvy environment with a 30:1 user to service desk worker ratio, while another is outnumbered with an 800:1 ratio. An informal average from 17 reported user to service desk worker ratios on numerous IT discussion threads was 242 users to …
https://www.beyondtrust.com/assets/documents/HDI_2013_Research_Corner_Staffing_Desktop_Support.pdf
The data show that for small organizations supporting fewer than 2,000 end users, desktop support will typically support 313 devices per technician. From 2,000 to 10,000 users, the support ratio grows to one desktop technician for every 571 devices.
https://community.spiceworks.com/topic/319705-how-many-it-staff-per-users
Apr 01, 2013 · There are 7 of us and about 450 employees, but of those 7, 2 are managers / project managers, 1 report writter (me), and 1 application-specific staff who don't really support users full-time (so I'll count the application-specific staff as 0.5). So that adds up to 3.5 staff per 450 computers, or about 130 employees per IT staff.
https://www.roberthalf.com/blog/management-tips/how-many-help-desk-tier-1-personnel-do-you-need
As your company grows, you need to maintain an appropriate level of help desk tier 1 staff to provide your employees with frontline support for basic computer and IT issues. Users will expect the help to be there: Research by Robert Half Technology and HDI indicates that today's users demand IT support to be available anywhere and at any time.
https://www.industryweek.com/the-economy/public-policy/article/22007831/it-matters-it-support-staffend-user-ratio-short-of-ideal
Farthest from their ideal were CIOs from midsize firms (250-499 employees), who said that their ratio of end-users to IT support staff is 131:1, when in a perfect world it would be 64:1. The national poll includes interviews with more than 1,400 CIOs from a stratified random sample of U.S. companies with 100 or more employees.
https://www.workforce.com/2003/02/06/ratio-of-it-staff-to-employees/
Feb 06, 2003 · For example, the typical IT staffing ratio (the number of employees supported by each IT worker) is 1:27 among all companies included in the survey. However, companies with 500 or fewer employees typically have an IT staffing ratio of about 1:18, while companies with 10,000 or more employees have a ratio of about 1:40.
https://www.auvik.com/franklymsp/blog/tech-user-ratio/
Sep 12, 2017 · To be fair, nearly all of the respondents with more than 700 users per tech were supporting schools. Their numbers included both staff and students. If you take out those highest numbers, here’s how they average out: The median average was 123 users per tech. The mode average was 150 users per tech. And the mean average was about 161 users per tech.
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