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https://www.computereconomics.com/article.cfm?id=1189
Server Support Staffing Ratios: Executive Summary This Research Byte is an executive summary of our full report, which provides benchmarks for server support headcount based on a survey conducted by Computer Economics with over 140 data centers. The full report provides benchmarks for the number of servers and the number of OS instances that can be supported …
https://www.missioncriticalmagazine.com/ext/resources/MC/Home/Files/PDFs/WP_ACR-IT-Server-Market.pdf
Number of servers, as a way of identifying markets, is of primary interest to many IT vendor companies. On average, there are 20 deployed PCs per server. Hence, an organization with 100 PCs will have an average of five servers. Warning: Number of deployed PCs or end-users is not the same as the number of employees. Some vertical
http://www.softpanorama.org/Admin/number_of_servers_per_sysadmin.shtml
Number of Admin's per Server - Database Forum. 02-05-2005 Database Forum. Re: Number of Admin's per Server V Crenshaw writes: > Have you seen in any of the industry mags with a survery or article that > talks about the > optimum number of unix or AIX admins per server? Unless the workload is very heavy, a single administrator should be optimal.
https://www.computerworld.com.au/article/352635/there_best_practice_server_system_administrator_ratio_/
The IT director added a bigger organisation with larger economies of scale could potentially increase the ration to 10-14 servers to each admin per day with staff dedicated to just maintenance. One of the key factors in increasing the ratio, however, is how much automation can be rolled into the maintenance / management of the server farm.
https://community.spiceworks.com/topic/247639-how-many-employees-per-server-are-supported-typically-by-it
Aug 10, 2012 · Now for the OP's question. I am not sure if the question is how many users can one server support, or how many IT people does it take to support X number of servers so I will answer both as it relates to my situation. We have two IT people that support everything in the company. We have about 400 employees but only about half use IT systems.
https://orangematter.solarwinds.com/2018/05/30/whats-the-average-service-desk-to-employee-ratio/
Today’s IT support team is responsible for hundreds, even thousands of devices. They’re rolling out dozens of IT changes each month. They’re budgeting for a number of columns that never existed ten years ago. A number you’ll see batted around as far as an “ideal” end user to IT service desk worker ratio is Gartner Research’s 70:1.
https://www.thinkhdi.com/library/supportworld/2016/staffing-ratios-for-support.aspx
On average, each employee contacts support twice per year (.16 times per month) and average handle time is 7 minutes, by phone or email. Each organization has the same number of employees. Do they need the same number of support staff? It’s pretty obvious that they don’t, so a ratio is useless in this case (and in many real-world cases).
https://www.workforce.com/2003/02/06/ratio-of-it-staff-to-employees/
Feb 06, 2003 · The survey below shows that IT staffing levels can vary significantly by the size of the company. For example, the typical IT staffing ratio (the number of employees supported by each IT worker) is 1:27 among all companies included in the survey.
https://www.thinkhdi.com/~/media/HDICorp/Files/Library-Archive/Insider%20Articles/tickets-per-technician.pdf
As the name suggests, tickets per technician per month is simply the total number of monthly tickets logged by desktop support divided by the number of tech-nicians working in desktop support. For purposes of this discussion, it’s important to remember that desktop support tickets are comprised of both incidents and service requests.
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