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https://www.thinkhdi.com/~/media/HDICorp/Files/Library-Archive/Rumburg_SevenKPIs.pdf
measurement – that Key Performance Indicators (KPI’s) can and should play in the Service Desk. This includes the ability to track and trend performance, identify, diagnose, and correct performance problems, and to establish performance goals and assign accountability for achieving the goals.
https://opsdog.com/resources/5-it-support-kpi-examples-for-it-managers/
IT Support Key Performance Indicators are defined as the quantitative values used to determine how efficiently and effectively specific IT support goals and objectives are achieved by the company’s Information Technology (IT) Department over a set period of time. Benefits of measuring and benchmarking KPIs for technical support in your ...
https://www.kpims.co.za/kpi-category/kpis-by-department/technical-kpis-by-department/
KPIs in the technical department must measure progress and development. These key performance indicators are designed to measure the maintenance processes, as well as supplier performance. They must also measure and monitor the training of their users in new and enhanced technologies.
https://financesonline.com/10-important-kpis-and-metrics-your-customer-support-team-should-be-using/
Done correctly, these three units will have a positive impact on your company’s bottom line. Yet, how do you know if you’re doing it right? Just like sales and marketing, with customer support, you look at the metrics and key performance indicators and, if you’re not reaching goals and targets, make adjustments to your efforts and strategies.Author: Nestor Gilbert
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