Searching for Jira Support Request information? Find all needed info by using official links provided below.
https://myconfluence.aafes.com/pages/viewpage.action?pageId=22087762
May 24, 2019 · How to enter Support requests for JIRA and CONFLUENCE. The JIRA and Confluence Support teams are now taking support requests directly in JIRA. If you do not have a JIRA or Confluence account, continue to contact us at email address: [email protected] and [email protected] Service times vary depending on complexity and availability of Support …
https://confluence.atlassian.com/adminjiraserver/raising-support-requests-as-an-administrator-938847798.html
The operating system, database and version of Jira you are using. Raising a support request in Jira. Raising a support request in Jira gives you the option of including a range of system information with your request, rather than you having to manually describe it. This information helps our support team resolve your issue faster.8.5/10
https://support.atlassian.com/jira-service-desk-cloud/docs/categorize-customer-requests-into-request-types/
Request types are the types of requests that your customers can raise in your Jira Service Desk. See how you can customize request types for your needs. Jira Service Desk Support. Products . Resources. Contact. Log in. Jira Software. Project and issue tracking.
https://support.atlassian.com/jira-service-desk-cloud/docs/changes-to-requests-in-the-new-issue-view/
Description fields: Multi-line fields that your service desk team fill to add more information to the request. Customer request information: Request information entered by customers is organized in one place. If the customer raised the request from the portal, you can now use the View request in portal link to quickly view it there.
https://confluence.atlassian.com/confeval/jira-service-desk-evaluator-resources/jira-service-desk-create-an-issue-vs-raise-a-request
Objective. How does 'Create an issue' differ from' Raise a request' in Jira Service Desk? Environment. Server/Cloud. Procedure. The 'Create' button in your Jira menu bar creates a Jira issue, not necessarily a Jira Service Desk issue.To change Jira issues into Jira Service Desk issues, you need to manually select an Request Type for the field Customer Request Type.
https://confluence.atlassian.com/support/create-a-support-request-790796816.html
The Troubleshooting and support tools plugin allows you to create a support request with Atlassian Support without leaving your application. You can also choose to attach diagnostic and logging information with your request (this is the same information available in a Support Zip).. Creating a support request
https://www.tutorialspoint.com/jira/jira_issues.htm
JIRA is a project management tool and uses issues to track all the tasks. An issue helps to track all works that underlie in a project. In real time, every work or task either technical, non-technical, support or any other type of a project in JIRA are logged as an issue.
https://www.atlassian.com/software/jira/service-desk
Provide IT service and support without the cost and complexity of traditional ITSM solutions. Our affordable and transparent pricing lets you get started quickly and deliver value fast. Spin up new services with Jira Service Desk’s intuitive, codeless setup and configuration.
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