Searching for Jabber Support For Uccx information? Find all needed info by using official links provided below.
https://community.cisco.com/t5/contact-center/jabber-support-for-uccx/td-p/2624624
Hi, On UCCX Compatibility matrix its always showing Jabber 9.6 is the supported version. I dont see this updated even on the latest 10.6. Anybody know about UCCX and Jabber support roadmap? Why UCCX is not aligned with Jabber latest versions support
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/uccxcompat11_6_2.html
Jul 30, 2018 · (FN 3) Unified CCX supports Cisco Jabber as an agent device only for voice interaction. For home agents, set Jabber to Extend Mode so that the agents can select or edit the remote destination number. Note: The Cisco Mobile Supervisor application is withdrawn from the Cisco App Store.
https://community.cisco.com/t5/contact-center/uccx-compatibility-with-jabber/td-p/3814339
Can anyone help to confirm that is Jabber 12.x is compatible with CCX 10.6.1
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/uccxcompat12_0_1.html
Dec 20, 2018 · (FN 3) For Home Agent with Extend and Connect, set Jabber to Extend Mode so that the agents can select or edit the remote destination number. Note: The Cisco Mobile Supervisor application is withdrawn from the Cisco App Store. Cisco does not provide support for …
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_compatibility/matrix/uccxcompat10_6_1_su3.html
Sep 19, 2017 · Unified CCX supports Cisco Jabber for Windows as an agent device only for voice interaction. For home agents, set Jabber to Extend Mode so that the agents can select or edit the remote destination number. FN 5. Cisco Unified IP Phones that support the Built-in-Bridge (BiB).CAD Email: Finesse Email
https://www.cisco.com/c/en/us/support/web/jabber.html
Support Category page for Jabber products - Documentation, Downloads, and EOL Notices
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_10_5/design/guide/UCCX_BK_C2EB4F58_00_unified-cccx-design-guide-10-5/UCCX_BK_C2EB4F58_00_cisco-unified-contact-center-express-10-5_chapter_010.html
Apr 06, 2018 · Finesse does not support video on Jabber endpoints. ... Co-resident CUIC on UCCX does not provide the capability to customize reports or to restrict value list collections without implementing custom report definitions. Implementing custom report definitions requires the system to be integrated with a Standalone CUIC Premium server.
https://community.cisco.com/t5/contact-center/uccx-with-jabber-for-windows/td-p/1967342
In 9.0(2) UCCX you can use Jabber as an agent phone. Prior to that you can't, but I'm not aware of any reason to not use Jabber for IM. I've not yet done any deployments where people were using Jabber with phone CTI controlling the same phone as CAD, but again I don't see why it shouldn't work in theory.
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