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https://www.greycampus.com/blog/it-service-management/it-support-what-are-the-different-levels
Jan 19, 2018 · A support structure orbits around a 3-tiered technical support system. Level one also as service desk. It takes the preliminary call from users and they will creates ticket. They can do the elementary first fixes too.
https://cals.cornell.edu/faculty-staff/information-technology/people/it-support-structure
IT Support Structure Most departments in CALS receive computer support from a CALS-OIT service area. There are three Service Areas, each serving a number of departments. Four of the Departments/Sections have a Geneva component, all of which are supported by an IT team in Geneva.
http://medicine.exeter.ac.uk/media/universityofexeter/medicalschool/research/clinicaltrialsunit/IT_support_structure.pdf
IT support structure.docx Page 1 V2.0 Date produced: 27 Mar 17 Auth: J R Vinnels EXETER IT IT SUPPORT FOR EXETER CTU 1 Introduction This document describes the structure that is in place to support the IT elements of the Exeter CTU (ExeCTU)
http://www.harriskern.com/wp-content/uploads/2012/05/IT-Infrastructure-Orgnization-Structures.pdf
IT Infrastructure Organization Structures By Harris Kern’s Enterprise Computing Institute This article introduces you to the structures that best support enterprise computing. Not mainframe computing, not client/server computing, not network computing, but enterprise computing and …
https://en.wikipedia.org/wiki/Structural_support
Structural support Structural support is a part of a building or structure providing the necessary stiffness and strength in order to resist the internal forces (vertical forces of gravity and lateral forces due to wind and earthquakes) and guide them safely to the ground.
https://www.techrepublic.com/forums/discussions/it-department-organizational-structure/
joebastian, This is well organise structure. But the support team should spilt into 2. one is the onsite support and the other one is helpdesk support that handling phone call.
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