Hypercare Support Activities

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4.4 Establish Hypercare Plan - Coupa Success Portal

    https://success.coupa.com/Implement/Overview/04_Deploy/4.4_Establish_Hypercare_Plan
    Activities Overview Hypercare period allows for a smooth period of transition from implementation resources leading the project to support resources who will be …

Procurement Processes Procurement Implementation The ...

    https://www.theshelbygroup.com/happens-go-live-three-steps-ensuring-success/
    Mar 17, 2015 · Hypercare and Steady State Activities – the immediate post-deployment support needed, followed by the maintenance and operational support of a new system and its users. This includes training of the existing support function; staffing up for user support and issue management; building in system health maintenance and operational monitoring ...

Hypercare Change Management The Shelby Group

    https://www.theshelbygroup.com/post-implementation-support-part-2-silence-bliss/
    HyperCare is a crucial time when users are navigating the new system for the first time and understanding how they will be conducting their day to day activities. A lot of “noise” comes to the support organization through users not agreeing with the …

Upgrade Blog: What is hypercare and why should you care?

    http://blog.upgrade.umn.edu/2014/01/what-is-hypercare-and-why-should-you.html
    Jan 22, 2014 · To ensure ESUP’s planning activities address the most critical needs and to provide you with the best support, we’d like your input. Please send your ideas or questions on hypercare to [email protected] and include “hypercare” in the subject.

SYSTEMS +: Hypercare Support

    https://systemsplusgroup.blogspot.com/2014/07/hypercare-support.html
    Jul 02, 2014 · The main purpose of the hypercare period is to closely monitor customer service, data Integrity and the smooth functioning of the implemented application. The thumb rule is that when hypercare support ends, the system is stable and can be release to more end users with the usual support activities continuing.

Hypercare Support after SAP upgrade SNP Poland

    https://www.snp-poland.com/en/better-business/case-studies/hypercare-support-after-sap-upgrade/
    Hypercare Support – even better care. To meet the customer’s needs, SNP offered Hypercare Support, a service consisting in providing 24/7 support for the BASIS and ABAP modules by the SNP Outsourcing Center in case of business interruptions after the completion of the project. The key aspect of this service is the provision of care by ...

A checklist to setup a post-production support team

    https://www.projectmanagement.com/blog-post/19646/A-checklist-to-setup-a-post-production-support-team
    Recently I was involved in setting up a production support team during the transition phase of a project. Once the implementation was completed and the application went live, the production support team needed to be ready to take over the support activities.

Hypercare - CSiportal

    https://www.csiportal.com/en/activities-csi-lifecycle-services/csi-lifecycle-services-training/hypercare
    To help a customer from the point of technical hand over to a smooth running system CSi introduced Hypercare. During Hypercare (directly after commissioning) one or more CSi specialists are available during the running hours of the system. Their role is to support the operators and maintenance staff in handling the new system.

LOOK ABOVE AND BEYOND THE IMPLEMENTATION: THE …

    https://blog.process-stream.com/look-above-and-beyond-the-implementation-the-importance-of-hypercare-and-ongoing-support
    LOOK ABOVE AND BEYOND THE IMPLEMENTATION: THE IMPORTANCE OF HYPERCARE AND ONGOING SUPPORT ... Steady state activities may open the flood gates when it comes to support tickets that your organization did not have the day before. Ensure that the long term administration or managed service organization taking over support has been adequately ...



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