Hornbill Support

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Hornbill Enterprise Customer Service Cloud-Based Automation

    https://www.hornbill.com/
    Connect your IT, HR, Customer Service, and other teams to create modern digital experiences for your employees and customers. Hornbill's 'No Code' environment means you can be up and running and self-sufficient in days, not months; eliminating the need for specialist technical skills, costly consultancy or time-consuming IT projects.

Supportworks - Wikipedia

    https://en.wikipedia.org/wiki/Supportworks
    Supportworks can work with or independently of a complementary Hornbill product, Assetworks. Assetworks is an inventory control system and can be used to track any arbitrary set of items. It contains a discovery feature, however, which allows it to auto-populate an inventory by auto-detecting devices connected to a computer network.License: Proprietary

Forums - Hornbill Community Forums

    https://community.hornbill.com/
    Jan 23, 2019 · Discussions relating to the use/configuration of the Hornbill Live Chat App

Supportworks - Home

    https://support-works.com/
    Supportworks brings you the ideal combination of business process automation, functionality and flexibility. It’s a comprehensive ITIL-compatible application that satisfies most requirements out of the box.

Community - Supportworks

    https://support-works.com/community/
    At Hornbill, we believe in the power of people. We're passionate about helping you achieve service management success. As a Hornbill customer, you are part of the Hornbill Community which provides the opportunity to collaborate with your peers and get the most out of your solution.Please see below an example of a few Community activities …

Hornbill

    https://wiki.hornbill.com/index.php/Main_Page
    Make the most of Hornbill with its setup and configuration. Success Plans Find a Success Plan that fits the support that you need. Expert Services Explore the Expert Services that we have to offer. Integration Get connected with Hornbill's integration options. FAQ's

BPM Error - Service Manager - Hornbill Community Forums

    https://community.hornbill.com/topic/16382-bpm-error/
    Hello, Could anyone advise on what might be causing the below BPM error? It seems to be something to do with notifications? I have checked that the email templates being used exist with the correct names and we are getting notification emails for other requests but requests for this particular BP...

Hornbill Supportworks integrates with Bomgar Remote ...

    https://www.beyondtrust.com/remote-support/integrations/hornbill
    The Bomgar integration with Hornbill Supportworks ITSM allows a support representative to launch a secure remote support session directly from the incident record to immediately begin diagnosing and resolving a problem – increasing first call resolution rates, shortening call times and eliminating site visits.



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