Searching for Hdi Support information? Find all needed info by using official links provided below.
https://www.thinkhdi.com/
From the employee to the enterprise, HDI is the leader in support, service, and guidance to the technical support and service management industry. For over 30 years, HDI has partnered with thousands of organizations to improve their customer service and service management performance.
https://www.thinkhdi.com/education/courses/hdi-support-center-analyst-new-version.aspx
HDI Support Center Analyst (HDISCA) training focuses on support center strategies for effective customer service, emphasizing problem-solving and trouble-shooting skills, contact handling procedures, incident management, communication skills, and an introduction to service management process.
https://www.thinkhdi.com/certification/support-center-certification.aspx
HDI Support Center Certification is the ultimate recognition for your support center's commitment to excellence, efficiency, and service quality. The process is simple: We do an on-site audit of your support center and if you meet the requirements, the certification is yours.
https://www.thinkhdi.com/library/supportworld.aspx
Leading the technical support field with innovative content from experts around the globe, exclusive research, and strategies for all segments of the industry, HDI's SupportWorld helps you become the expert your support center needs.
https://trainingv1.thinkhdi.com/scorm/lms/LmsCourses/3/HDI_SCA_V3.0_COURSE/PDF/HDI-SCA-Standard.pdf
HDI is committed to defining standards for additional support professional roles as the industry evolves and its needs change. In business today, customers want educated and certified professionals
https://www.businessnewsdaily.com/10751-help-desk-institute-certification-guide.html
Jun 06, 2018 · HDI Desktop Support Technician : An HDI certification for technical support professionals who provide in-person support to internal or remote employees or workers, or external customers. The HDI ...
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