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https://www.techrepublic.com/article/what-is-a-reasonable-end-user-tech-support-ratio/
Experts provide fodder for calculating the proper ratio of techs to end users. Concerns of cost control combined with quality of service often make finding the optimum end-user to tech-support ratio difficult. There are a variety of factors that affect the number of support staff you hire.Author: Singer Singleton
https://community.spiceworks.com/topic/936427-it-support-to-end-user-ratio
May 07, 2015 · When there are big projects, it's often difficult to find time for everything. In our environment, we could definitely use another one or two support staff. In other environments, such as big corporations with big IT budgets, a ratio of 1:100 or 1:200 or more might be sufficient, or more than sufficient.
https://www.thinkhdi.com/library/supportworld/2016/staffing-ratios-for-support.aspx
Each contact, on average, lasts 7 minutes, so the total amount of work for the analysts is 49,000 minutes (7 x 7000), or 816.7 hours. Given an 8 hour workday (yes, that includes all breaks and lunches—we’ll subtract them out later) for 5 days a week and …
https://www.industryweek.com/the-economy/public-policy/article/22007831/it-matters-it-support-staffend-user-ratio-short-of-ideal
Farthest from their ideal were CIOs from midsize firms (250-499 employees), who said that their ratio of end-users to IT support staff is 131:1, when in a perfect world it would be 64:1. The national poll includes interviews with more than 1,400 CIOs from a stratified random sample of U.S. companies with 100 or more employees.
https://www.beyondtrust.com/assets/documents/HDI_2013_Research_Corner_Staffing_Desktop_Support.pdf
From 2,000 to 10,000 users, the support ratio grows to one desktop technician for every 571 devices. In large organizations, those whose end-user populations exceed 10,000, the support ratio jumps to 800 to one.
https://www.gartner.com/en/documents/3173327/it-key-metrics-data-2016-key-infrastructure-measures-end
Dec 14, 2015 · This research contains high-level End-User Computing cost efficiency and support staff productivity ratios. Information provided was collected throughout 2015 from a global audience. Key cost and support distributions as well as metrics based on the environment scale are also included.
https://www.auvik.com/franklymsp/blog/tech-user-ratio/
Sep 12, 2017 · The answers can get interesting. On Spiceworks earlier this year, more than 85 people responded with details about the environments they support—and the range was notable. On the low end, a few lucky techs were each supporting about a dozen users. On the high end was one company with a tech for every 3,400...
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