Desktop Support Sla

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Desktop Support Service Level Agreement 2015-2017 ...

    https://www.mailman.columbia.edu/information-for/desktop-support/desktop-support-service-level-agreement-2015-2017
    General OverviewThis is a Service Level Agreement (“SLA”) between Mailman Faculty and Staff and the Desktop Support arm of the Information Technology Department of Mailman (MSPH IT) to document:The Standard Desktop Support ServiceThe general levels of response, availability, and maintenance associated with this serviceThe responsibilities of MSPH Desktop Support as a …

How to get the best desktop support SLA bang for your buck

    https://searchenterprisedesktop.techtarget.com/tip/How-to-get-the-best-desktop-support-SLA-bang-for-your-buck
    Apr 11, 2018 · How to get the best desktop support SLA bang for your buck IT can save money on its desktop service-level agreements by mixing and matching the level of support …Author: Gary Olsen

SLA Desktop Support - css.iq.harvard.edu

    http://css.iq.harvard.edu/files/user-services/files/sla_desktop_support_v2.pdf
    SLA Desktop Support.doc 3 2.3 Hardware Support We support a variety of desktop computers, laptops, and printers. Our staff has most experience supporting Dell desktop…

Standard Desktop Service Level Agreement 2015-2016

    https://doit.creighton.edu/services-provided-doit/service-level-agreements/standard-desktop-support-sla
    This is a Service Level Agreement (SLA) between the campus community and the Division of Information Technology to document: The Standard Desktop Support (SDS) Service; The general levels of response, availability, and maintenance associated with this service. The responsibilities of DoIT as a provider of this service



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