Desktop Support Sla Examples

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How to get the best desktop support SLA bang for your buck

    https://searchenterprisedesktop.techtarget.com/tip/How-to-get-the-best-desktop-support-SLA-bang-for-your-buck
    Apr 11, 2018 · A response time desktop support SLA guarantees the specific length of time it will take a technician to respond to the person who made the request. Contact is usually by phone, but it can also be by email or another means of communication. In-person follow up visits are also common.Author: Gary Olsen

Desktop Support Service Level Agreement 2015-2017 ...

    https://www.mailman.columbia.edu/information-for/desktop-support/desktop-support-service-level-agreement-2015-2017
    General OverviewThis is a Service Level Agreement (“SLA”) between Mailman Faculty and Staff and the Desktop Support arm of the Information Technology Department of Mailman (MSPH IT) to document:The Standard Desktop Support ServiceThe general levels of response, availability, and maintenance associated with this serviceThe responsibilities of MSPH Desktop Support as a provider of this …

SLA Desktop Support - Harvard University

    http://css.iq.harvard.edu/files/user-services/files/sla_desktop_support_v2.pdf
    SLA Desktop Support.doc 3 2.3 Hardware Support We support a variety of desktop computers, laptops, and printers. Our staff has most experience supporting Dell desktop, and Dell and IBM laptop computers. We support basic setup for Blackberry, iPhone, and Palm devices. 3. Quality of Service

Standard Desktop Service Level Agreement 2015-2016

    https://doit.creighton.edu/services-provided-doit/service-level-agreements/standard-desktop-support-sla
    This is a Service Level Agreement (SLA) between the campus community and the Division of Information Technology to document: The Standard Desktop Support (SDS) Service. The general levels of response, availability, and maintenance associated with this service. The responsibilities of DoIT as a provider of this service.

DESKTOP SUPPORT EDITION - BeyondTrust

    https://www.beyondtrust.com/assets/documents/HDI-2013-Desktop-Support-Metrics.pdf
    t the beginning of my career as a desktop support manager, I searched everywhere for examples of industry-standard measurements for second-level support organi-zations. At that time, my search was in vain because desktop support was in its infancy. There were plenty of metrics for help desks, but nothing concrete for desktop support

Sample IT Help Desk Service Level Agreement (SLA) Giva

    https://www.givainc.com/wp/sample-it-help-desk-service-level-agreement-sla.cfm
    Jan 01, 2014 · This example service level agreement (SLA) shows how can you develop an SLA, what should be included in the SLA, and who needs to be a party to the SLA. ... In order to provide optimal first level support service to all departments, all problem and repair calls must be received by the Help Desk.

Sample Service Level Agreement (SLA) - Help Desk ...

    https://www.givainc.com/wp/slas-service-level-agreements-best-practices-example-sample.cfm
    For example, a Service Level Agreement (SLA) describes the factors influencing first level problem determination, such as: Number of customers affected. Effect on business mission. Context of problem. Deadlines. Estimated solution time. Application involved. Frequency of problem.

Service Level Agreement Template (SLA)

    https://slatemplate.com/
    SLA Template provide a free general purpose Service Level Agreement or SLA template that you can use in a variety of situations. The Service Level Agreement template can be downloaded in Microsoft Word format without the need to register.



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