Customer Parature Solution Support

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Customer Service Microsoft Dynamics 365

    https://dynamics.microsoft.com/en-us/customer-service/overview/
    Deliver even better customer service with Dynamics 365 integrated solutions Dynamics 365 Virtual Agent for Customer Service One package combining Power Virtual Agents and Dynamics 365 Customer Service Insights, enabling customer service teams to easily identify and automate common support issues using intelligent chatbots.

Parature, from Microsoft Discontinuation of Service

    https://mbs.microsoft.com/Files/public/CS/Parature/ParatureDiscontinuationofServiceFrequentlyAskedQuestionsforCustomers.pdf
    Service and to transition the capabilities of Parature to Dynamics 365 for Customer Service. Parature service and support was discontinued on May 15, 2018. Parature customers received communication pertaining to the discontinuation on June 2, 2017, and October 2, 2017. ... the customer service solution is only available as part of Dynamics 365 ...

Five Benefits of Parature, from Microsoft – PowerObjects ...

    https://www.powerobjects.com/blog/2016/02/25/five-awesome-benefits-of-parature-from-microsoft/
    If your customer service channels such as phone and email are clogged with the repetitive questions, Parature’s customer self-service portal is the solution for you. Parature’s support portal can be custom-branded, is mobile-responsive, allows for support ticketing, and has a searchable knowledgebase accessible to customers 24/7.

What Is Microsoft Parature? Webopedia Definition

    https://www.webopedia.com/TERM/M/microsoft-parature.html
    Examples of customer engagement capabilities provided by Microsoft Parature include self-service knowledge base portals for customers on the Web and social networks like Facebook, online chat systems for customer service and proactive sales opportunities, customer support ticketing and status monitoring, mobile customer support on a variety of ...

Microsoft acquires Parature to add leading customer self ...

    https://news.microsoft.com/2014/01/07/microsoft-acquires-parature-to-add-leading-customer-self-service-suite-to-microsoft-dynamics-crm/
    Jan 07, 2014 · “Parature is a perfect fit for every business and will enable us to offer customers one of the best cloud-based solutions for customer self-service. This is a compelling combination for organizations committed to delivering the best service experience that consistently exceeds their customers’ expectations.”



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