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https://www.consumer.ftc.gov/articles/how-spot-avoid-and-report-tech-support-scams
Spotting and Avoiding Tech Support Scams. Tech support scammers use many different tactics to trick people. Spotting these tactics will help you avoid falling for the scam. Phone Calls. Tech support scammers may call and pretend to be a computer technician from a well-known company. They say they’ve found a problem with your computer.
https://www.techsoup.org/support/articles-and-how-tos
Microsoft 365 is an all-in-one solution for an operating system, Office 365, and next-level mobility and security features. And for nonprofits, there are a number of licensing options and support services available through TechSoup.
https://www.techrepublic.com/article/12-qualities-of-successful-support-techs/
If support techs are given any degree of control over scheduling their time, they must be able to prioritize their tasks. Effective prioritizing requires the support tech to have detailed ...
https://www.computer.org/publications/tech-news/computing-now
In December 2016, the IEEE Computer Society released its annual vision of the future of technology. “Self-driving cars” is near the top of the list of trends that will reach adoption in 2017. This probably isn’t surprising to most of us, given the substantial media attention and hype already surrounding self-driving…
https://support.threattracksecurity.com/support/solutions/articles/1000264459-common-tech-support-and-scam-techniques
Jul 19, 2018 · Tech support scams are becoming more and more prevalent and this is an industry wide issue. Tech support scams prey on the ability to scare people into thinking there is something wrong with their computer and trick the unknowing into paying money to fix an issue that doesn't actually exist.
https://study.com/articles/Computer_Technical_Support_Certificate_Program_Overview.html
Computer Technical Support Certificate: Program Overview. Oct 21, 2019 Computer technical support certificate programs prepare students to help customers who are having difficulty with computer ...
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