Searching for Computer Support Sla information? Find all needed info by using official links provided below.
http://css.iq.harvard.edu/files/user-services/files/sla_desktop_support_v2.pdf
SLA Desktop Support.doc 3 2.3 Hardware Support We support a variety of desktop computers, laptops, and printers. Our staff has most experience supporting …
https://www.givainc.com/wp/sample-it-help-desk-service-level-agreement-sla.cfm
Jan 01, 2014 · This example service level agreement (SLA) shows how can you develop an SLA, what should be included in the SLA, and who needs to be a party to the SLA. ... In order to provide optimal first level support service to all departments, all problem and repair calls must be received by the Help Desk. ... Services such as data entry, building access ...
https://www.webopedia.com/TERM/S/Service_Level_Agreement.html
An SLA should contain a specified level of service, support options, enforcement or penalty provisions for services not provided, a guaranteed level of system performance as relates to downtime or uptime, a specified level of customer support and what software or hardware will be provided and for what fee.
https://www.bates.edu/helpdesk/student-organizations-computer-support-sla/
Student Organizations Computer Support SLA. Information and Library Services provides support for all students’ computing needs by providing network support throughout the campus, Help Desk services, recommended computer packages for purchase, and access to sales and service functions at 110 Russell St. and on the Web. ...
https://www.uww.edu/Documents/icit/documentation/Workstation%20Computer%20Support%20SLA.pdf
Workstation Computer Support SLA Wednesday, September 05, 2012 Limited Support Computers in this category are not purchased or not imaged by ICIT. This category of support is appropriate for rare instances when computer is a part of a 3rd party system configuration, grant, collaboration project or scientific research.
https://doit.creighton.edu/services-provided-doit/service-level-agreements/standard-desktop-support-sla
This is a Service Level Agreement (SLA) between the campus community and the Division of Information Technology to document: The Standard Desktop Support (SDS) Service; The general levels of response, availability, and maintenance associated with this service. The responsibilities of DoIT as a …
https://www.mailman.columbia.edu/information-for/desktop-support/desktop-support-service-level-agreement-2015-2017
General OverviewThis is a Service Level Agreement (“SLA”) between Mailman Faculty and Staff and the Desktop Support arm of the Information Technology Department of Mailman (MSPH IT) to document:The Standard Desktop Support ServiceThe general levels of response, availability, and maintenance associated with this serviceThe responsibilities of MSPH Desktop Support as a provider of this ...
https://www2.humboldt.edu/its/sites/default/files/docs/Standard%20Desktop%20Support%20Service%20Level%20Agreement%202013-14.pdf
Standard Desktop Support Service Level Agreement 2013/14 . 1. General Overview . The purpose of this document is to establish a two-way understanding between the HSU campus community and Information Technology Services (ITS) regarding (a) how the University’s desktop
SLA Template provide a free general purpose Service Level Agreement or SLA template that you can use in a variety of situations. The Service Level Agreement template can be downloaded in Microsoft Word format without the need to register.
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