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https://www.researchgate.net/publication/7621873_Comparing_Knowledge_Management_in_Health-Care_and_Technical_Support_Organizations
Comparing Knowledge Management in Health-Care and Technical Support Organizations Article in IEEE Transactions on Information Technology in Biomedicine 9(2):162-8 · July 2005 with 22 Reads
https://www.researchgate.net/publication/221178479_Knowledge_Management_for_Healthcare_Organizations_Comparing_Strategies_with_Technical_Support
Healthcare organizations are increasingly adopting knowledge management systems (KMS) for clinical use, which have been established in technical support organizations for several years.
https://ieeexplore.ieee.org/document/4439034/
Abstract: Healthcare organizations are increasingly adopting knowledge management systems (KMS) for clinical use, which have been established in technical support organizations for several years. While a technical support organization can utilize its KMS to directly address customer needs using its infrastructure and established processes, the effectiveness and success of KMS in a healthcare …
http://yadda.icm.edu.pl/yadda/element/bwmeta1.element.ieee-000004439034
Knowledge Management for Healthcare Organizations: Comparing Strategies with Technical Support ... While a technical support organization can utilize its KMS to directly address customer needs using its infrastructure and established processes, the effectiveness and success of KMS in a healthcare organization relies on the collective practice ...
https://www.thinkhdi.com/knowledge-management/~/media/HDICorp/Files/Research-Corner/promotion/RC_Knowledge_April2013.pdf
practices (not best or suggested) in knowledge sharing and knowledge management in the technical support industry, especially as they relate to knowledge management tools, access to knowledge, content contributions, quality assurance practices, training, knowledge base usage, and the metrics used to measure the success of knowledge management.
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